The following Business Process Outsourcing (BPO) MCQs have been compiled by our experts through research, in order to test your knowledge of the subject of Business Process Outsourcing (BPO). We encourage you to answer these 30 multiple-choice questions to assess your proficiency.
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A. PDF Formatted Text, PDF searchable image, PDF Image Only
B. PDF Acrobat Reader, PDF Acrobat Writer, PDF Scanner
C. PDF to Word Conversion, Word to PDF Conversion, PDF to Image Conversion
D. All of the above
A. 15,000 & 5%
B. 20,000 & 6%
C. 29000 & 5%
D. 15,000 & 8%
A. Data Capture BPO are usually specialized in capturing Data whereas Data Entry BPO transform the Data into meaningful information.
B. Data Capture and Data Entry are both Low End BPOs
C. Accurate Data Capture is as important as Accurate Data Entry
D. Data Capture is the input process of Data Entry operations
A. Use of providers in one's home country or region, typically a high skill, high cost country.
B. Use of providers in a different country or region, but with similar time-zone, culture or language skills.
C. Use of providers in a distant location with a different time-zone, culture or language skills.
D. All of the above
A. 25th in its ranking as an attractive BPO destination out of 50 countries
B. To be relatively poor in terms of skills & competencies in BPO domains
C. As a country which has made no improvement as compared to the 2008 ranking
D. All of the above
A. Exogenous
B. Semi-Exogenous
C. Endogenous
D. All of the above
A. Converting raw data into Microsoft Office (Missed)
B. Convert from PDF to Word (Missed)
C. Convert an audio file into text
D. All of the above
A. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service
B. Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up
C. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation
D. Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition
A. Reliable telecommunications infrastructure
B. Cost of labour
C. Strong regulatory framework
D. All of the above
A. Process are not easily codified
B. The agent has to interpret the information
C. The agent is expected to exercise judgement
D. All of the above
A. Reliable Infrastructure (Missed)
B. Workforce easily scalable
C. Relatively cheap l+0abour (Missed)
D. Strategic location (Missed)
A. 350
B. 250
C. 150
D. 330
A. Offshore Outsourcing
B. Captive Center
C. Bank Technology Center
D. All of the above
In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost.
(a) Nearshore,
(b) Onshore,
(c) Offshore
A.
a, b, c
B.
b, a, c
C.
c, a, b
D.
b, c, a
A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above
A. Mauritius has a large pool of global BPO talents working at a relatively low salary
B. The cost of telecommunication in Mauritius is much lower than in India
C. The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA
D. All of the above
A. Both Low End and High End BPO are mainly Call Centers
B. Low End BPOs offer relatively much higher salary than High End BPO
C. High End BPO have more ruled based processes than Low End BPO and therefore require more skilled manpower
D. People working in Low End BPO companies usually stay much longer in that company than those working in High End BPO
A. Capture data and translate it into text
B. Listen to a conversation on-line and translate it into text
C. Transforming an audio file into text
D. Translate from one language into a different language
A. Image Scanning
B. Image Conversion
C. Archiving
D. All of the above
A. A captive center
B. A Transcription BPO Vendor
C. An Offshore Outsourcing Center
D. All of the above
A. Attrition
B. Poaching
C. Changing Job
D. Work Placement
A. Offshore > Low Cost but High Control
B. Nearshore > Low Cost but High Control
C. Onshore > High Cost but High Control
D. Homeshore > Low Cost but Low Control
A. France, Mauritius
B. USA, Mauritius
C. Europe, India
D. USA, India
A. Atom Finance is a Captive Outsourcing center for the US Global FMCG sector.
B. Atom Finance is operating in the Financial sector but specialises in the invoicing and billing operations
C. Atom Finance could be categorized as Low end BPO
D. All of the above
A. Telecom Infrastructure
B. Skills and competencies of its BPO Workforce
C. Improving national competencies into global talents
D. All of the above
A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above
A. Have on-line access for the BPO agents
B. Have off-line access for the BPO agents
C. Have confidentiality access for the BPO agents
D. All of the above
A. Low End BPO is Data Entry whereas Call Center is High End BPO
B. Both Low and High End BPO focus on Domain Expertise
C. Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.
D. None of the Above
A. Microsoft SQL Server, ASP, Ms Access, Oracle
B. My SQL, FoxPro, ASP, Ms Access
C. Oracle, My SQL, FoxPro, Visual Basic
D. All of the Above
A. Business Process Outsourcing
B. Business Process Outsource
C. Business Project Outsourcing
D. Business Product Outsourcing
A. HTML
B. Visual Basic
C. Java
D. JavaScript