Managing IT, Communication and Intelligence MCQs
Managing IT, Communication and Intelligence MCQs
These Managing IT, Communication and Intelligence multiple-choice questions and their answers will help you strengthen your grip on the subject of Managing IT, Communication and Intelligence. You can prepare for an upcoming exam or job interview with these 30 Managing IT, Communication and Intelligence MCQs.
So scroll down and start answering.
1: The _____ is a process of transmitting information and meaning.
A. Communication
B. Communication channel
C. Communication Process
D. None of these
2: Communication Channel means or medium by which a message is transmitted; the three primary channels are?
A. Oral
B. Nonverbal
C. Written
D. All of these
3: Communication Process is a ?
A. communicating method
B. information process
C. A series of actions
D. All of these
4: Decoding is the receiver’s process of ______a message into a meaningful form.
A. Translating
B. Abandoning
C. Ceding
D. None of these
5: Does not Understanding and relating to another’s feelings be known as empathic listening ?
A. True
B. False
6: The sender’s process of putting the message into a form that the receiver will understand is known as ?
A. Encoding
B. Coding
C. Empathic listening
D. None of these
7: Feedback is a?
A. Information that verifies a message
B. Response to an inquiry or experiment
C. Ask the question
D. Both a and b
8: The informal flow of ______in any direction throughout an organization is known as Grapevine?
A. Information
B. Details
C. Knowledge
D. None of these
9: Horizontal Communication is a flow of information between colleagues and manager ?
A. True
B. False
10: A message-receiving process that includes ?
A. Listening
B. Analyzing
C. Checking understanding
D. All of these
11: How many steps are included in the message sending process?
A. One
B. Two
C. Five
D. Seven
12: Nonverbal Communication is a ?
A. Messages sent without words
B. Empty message
C. Meaningless message
D. None of these
13: The process of restating a message in one’s own words
A. is known as paraphrasing ?
B. True
C. False
14: Responses that paraphrase a message and communicate understanding and acceptance to the sender is known as ?
A. Reflecting Responses
B. Vertical Communication
C. Paraphrasing
D. None of these
15: Vertical Communication is the flow of information only downward through the organizational chain of command.?
A. True
B. False
16: The sender’s process of putting together a message that the receiver will understand is called ______.
A. decoding
B. filtering
C. encoding
D. interpreting
17: When using criticism as a form of feedback, you should ______.
A. state the specific behavior that can be improved
B. use words such as never or always to emphasize severity of behaviors
C. avoid being too specific in your feedback
D. focus more on the person than the behavior
18: The flow of information between colleagues and peers is which type of communication?
A. downward vertical communication
B. upward vertical communication
C. horizontal communication
D. vertical communication
19: The response style that switches the focus of the communication to a new message is called ______.
A. advising
B. diverting
C. probing
D. reflecting
20: The system that transforms data into useful information for employees to perform their work is ______.
A. transaction processing system
B. management information system
C. decision support system
D. executive information system
21: What is step four in the message-sending process?
A. transmit your message
B. state your communication objective
C. check the receiver’s understanding
D. develop rapport
22: The information system used to handle routine and recurring business matters is the ______.
A. transaction processing system
B. management information system
C. decision support system
D. executive information system
23: Which dimension of emotional intelligence refers to a person’s ability to persist through failure and setbacks?
A. self-awareness
B. social skills
C. self-motivation
D. empathy
24: When we think about, decode, and evaluate a sender’s message, we are engaged in ______.
A. thinking
B. listening
C. communicating
D. analyzing
25: The process of altering or distorting information to project a more favorable image is known as ______.
A. information overload
B. channel selection
C. noise
D. filtering
26: Failing to give our full attention to what is being said or failing to understand what is actually being transmitted is a result of ______.
A. poor listening
B. filtering
C. noise
D. information overload
27: Which dimension of emotional intelligence refers to a person’s ability to understand other’s emotions and see things from their perspective?
A. self-awareness
B. self-management
C. self-motivation
D. empathy
28: Which type of nonverbal communication involves moving the hands, pointing and signaling, and nodding the head?
A. facial expressions
B. gestures
C. posture
D. vocalics
29: The fact that employees check work in the evening or on weekends, and never seem to log off is referred to as ______.
A. cyberloafing
B. cybersecurity
C. “the new night shift”
D. big data
30: Paraphrasing a message and communicating understanding and acceptance to the sender is called ______.
A. advising
B. diverting
C. probing
D. reflecting
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Managing IT, Communication and Intelligence MCQs
