Training and Developing Employees MCQs

Training and Developing Employees MCQs

Answer these 30+ Training and Developing Employees MCQs and assess your grip on the subject of Training and Developing Employees.
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A.   Apprenticeship

B.   Classroom training

C.   Coaching

D.   Control group

2: Classroom training provided to employees in a classroom setting, typically where an expert uses a lecture format to teach to employees.

A.   True

B.   False

3: Coaching is training, where there is a relationship between an ________ or a team.

A.   Individual and an individual

B.   Individual and only two

C.   Individual and an many people

D.   None of these

4: A group of individuals that are similar to those being trained, except that they do not receive the training is known as _______ .

A.   Control group

B.   Cross-functional training

C.   Employee development

D.   None of these

5: Cross-functional training is a training program that _________ how to do other jobs, thus enlarging the workforce’s capabilities.

A.   Teaches owner

B.   Teaches CEO

C.   Teaches Manager

D.   Teaches employees

6: E-learning uses ________ to deliver training content.

A.   Online resources

B.   Videos

C.   Both a & b

D.   None of these

7: A combination of work experience, education, and training, all of which combine to improve employee KSAs over time is known as ________ .

A.   Executive education

B.   Employee development

C.   Internal training

D.   Internal training

8: Executive education is training programs targeted at _________ leaders in organization.

A.   Lower level

B.   Medium level

C.   Higher level

D.   ALL of these

9: External training provided for organizational members by persons or institutions outside the organization.

A.   True

B.   False

10: Training provided for organizational members by persons or groups within the organization itself is known as ________ .

A.   Internal training

B.   Internship

C.   Retraining

D.   None of these

11: Internship is a _______ experience designed to familiarize employees with a particular role or career.

A.   Short-term work

B.   Long-term work

C.   Both a & b

D.   None of these

12: A relationship in which an experienced manager is paired up with an individual early in the latter’s career or when new to the organization is known as ________ .

A.   Internal training

B.   Internship

C.   Retraining

D.   Mentoring

13: On-the-job training is when an experienced employee instructs a new employee on how to actually do the job while the trainee is actually performing the job .

A.   True

B.   False

14: Retraining is the training designed to reinforce fundamental messages about the organization’s mission .

A.   True

B.   False

15: An imitation of a real or potential problem or organizational situation is known as ________ .

A.   Simulation

B.   Skills training

C.   Economic needs

D.   Achievement needs

16: Skills training is the training designed to give employees the _______ they need to do their jobs.

A.   Experience

B.   Knowledge

C.   Both a & b

D.   None of these

17: In the United States alone, how much money is spent annually directly on organizational training?

A.   100 million

B.   100 billion

C.   300 million

D.   2 billion

18: Which of the following is one of Leonard Berry’s five training principles for an effective training strategy?

A.   Start strong and tech short-term strategies

B.   Focus on critical skills and knowledge

C.   Use one learning approach for all employees

D.   Once trained, leave employees alone

19: What are the three levels on a needs assessment?

A.   Organizational, task, individual

B.   Managerial, task, skill

C.   Task, skill, organizational

D.   Individual, task, managerial

20: Service failures could be a result of

A.   Marketing issues

B.   Planning issues

C.   Strategic issues

D.   Service Issues

21: What are effective hospitality organizations constantly monitoring and measuring?

A.   How many guests they have

B.   The performance of their staff

C.   The accuracy of their marketing

D.   The accuracy of their target market

22: The Sea Mist Hotel is hosting a training program for new employees. It will consist of current managers and employees of the organization training their new employees. This type of training is considered

A.   External training

B.   Quality service training

C.   Intrinsic training

D.   Internal training

23: What type of training method is known to be one of the best ways to train employees as well as staying cost efficient?

A.   Cross-training

B.   Classroom training

C.   On-the-job training

D.   Mentoring

A.   Coaching

B.   Apprenticeship

C.   Internship

D.   Manager training

25: Mark is a college student trying to gain work experience in the hospitality field; which type of work should he consider?

A.   Part-time

B.   Full-time

C.   Interning

D.   Per diem

26: What does cross-function training do for an organization?

A.   Increases money spent on training

B.   Makes internal recruiting very difficult

C.   Enlarges the work force’s capabilities

D.   Decreases the organization’s ability to hire external employees

27: Which of the following would be considered classroom training?

A.   Following around an employee learning their job function

B.   Following a manager and learning their job function

C.   Having an expert in the field lecture about the job function

D.   Having a new CEO of the organization lecture about the job function

28: What is a basic classroom training technique?

A.   Team-based problem solving

B.   Team building activities

C.   Scenario-based demonstrations

D.   Interactive case studies

29: Which of the following is considered the most sophisticated level of evaluating training effectiveness?

A.   Watch what happens to measure the organizational performance

B.   Employee surveys

C.   Focus groups

D.   Employee comment cards

30: The best approach to training evaluation is to

A.   Think about how good your employees will be trained.

B.   Know that all employees now have all the same skill sets and tools to be a great employee.

C.   Think of it as a waste of money.

D.   Think of it as an investment.

31: The combination consisting of work experience, education, and training is best described as

A.   Program development incentives

B.   Employee satisfaction

C.   Employee development

D.   Employee retention

32: __________ workers have a higher skill level than their current job requires.

A.   Structurally unemployed

B.   Frictionally unemployed

C.   Contingent

D.   Underemployed