A.   Usability is about how efficiently an interface talks to the hardware and devices that help run a website.

B.   Usability is a technique to ensure websites are liked by the end users.

D.   Usability is how quickly a user can use a website to perform a task.

A.   A search which serves personalized results based on a user's browsing history

B.   A method of searching in a linear fashion

D.   A technique for searching by keywords

A.   Tone and voice

B.   Interactivity

D.   Branding

B.   Usability is how the user feels about the interaction with the system.

A.   "Numeric values not allowed in database column"

B.   "Text strings should not contain Numeric values"

D.   "Character 3 at position 7 is not allowed"

A.   An approach to designing systems to allow users to securely buy things online

B.   A modern term for graphic and web design

D.   A set of techniques and deliverables that is completed at the start of a project

A.   How well a product / system operates within a desktop browser or mobile device

B.   The number of features a product / system contains

C.   The way a product / system works on a technical level

E.   Whether a product / system is better than it's competitors

A.   It hasn’t changed at all.

B.   It’s less about users and more about what the business wants.

C.   It has narrowed to be specifically about the internet.

A.   UX ensures all products and services look the same so people know how to use them.

B.   UX is a foolproof approach to design that ensures 100% success.

C.   They can’t. UX has nothing to offer to other disciplines.

B.   Information design is the way paragraphs are put together to form a web page

C.   Information design is the way sentences are put together to form meaningful paragraphs on a website

D.   Information design is another term for content writing for websites

A.   Interaction Design and Visual Design, but not Information Design

B.   Information Design and Visual Design, but not Interaction Design

D.   Interaction Design and Information Design, but not Visual Design

A.   To improve revenue for a website.

B.   To make your website device agnostic

D.   To assist disabled users with using your site

E.   To lengthen the amount of time people spend on your website.

A.   They appear after a significant action is taken on a site

B.   Periodically throughout your website when you feel like it

D.   They act like tooltips and contain additional information

E.   Within the footer of a site, near About Us and Contact

A.   A technique where the user is responsible for designing the website or system

B.   A research-based methodology to gather user requirements for a website or system

C.   A rigid set of techniques that have to be followed in order to ensure a usable website or system

A.   A person who has studied IT at university and understands websites

B.   A person who has a background in industrial or graphic design

D.   A person who understands how users use the internet and knows how to build web pages

A.   Imagery of other humans looking at the content

B.   Content is visually distinct from its surroundings

C.   Content is located at the top of the page

A.   Try to get research-based evidence to support a resolution by factoring in the dispute/conflict in a user-centered design activity

C.   Ensure the client is involved in user-centered design activities to fully understand and appreciate the nature of the user's needs

D.   Depending on the severity and impact on the end user, sometimes you have to be flexible and decide when to let the business need override the user's need

A.   Sorting reorders content, Filtering autocompletes a user's query

B.   Sorting is alphabetical, Filtering is alphanumeric

C.   Sorting shows / hides content based on a user selection, Filtering reorders content

E.   Sorting itemizes content, Filtering hides inappropriate items

B.   Helvetica

C.   Verdana

D.   Georgia

A.   Secondary User

B.   Primary User

D.   Buyer/Influencer

A.   determine who your target audience is by seeing who is able to use your product or site

C.   confirm that there are no bugs or errors that would prevent people from using your product or site

A.   Researching on the internet about those specific users and learning about what they want

C.   Collaborating with your client and getting them to tell you what their users need

D.   Listening to what they want regarding the product or service being designed

B.   They use similar techniques and methodologies to resolve design challenges with business being the main focus

C.   User Experience and Customer Experience are research disciplines, whereas Service Design is a design discipline

D.   They don't have anything in common. They are unique disciplines.

A.   An actor that pretends to be a real user in order to test your site

B.   Fake user accounts created on your site to make it appear like it is being used more frequently

C.   Actual users of your site

D.   Descriptions of users you would like to use your site in the future

A.   Exaggerated statistics in charts and graphs that misrepresent key information

B.   Outliers in scatterplots

C.   Misinformation in charts and graphs that mislead the users

D.   Statistics that are part of the Long Tail and not relevant information

B.   Designing different user interfaces for each main platform

C.   Neither of these

A.   A legal requirement for Section 508 compliance

B.   A design process to ensure that your content is readable on a wide range of digital devices

C.   Design intended to be used in space

A.   Black-White

C.   Yellow-Purple

D.   Blue-Orange

A.   A persona

B.   A wireframe

C.   A mind map

D.   A scatterplot

A.   The law that given enough eyeballs, all bugs are shallow.

B.   In cryptography, a system should be secure even if everything about the system, except for a small piece of information - the key - is public knowledge.

C.   The law that adding manpower to a late software project makes it later.

A.   Human Factors

B.   Computer-Human Interaction (CHI)

C.   Usability

B.   User Researcher

C.   Interaction Designer

D.   Usability Professional

E.   Visual Designer

A.   They are unrelated

C.   Usability is quantified UX

D.   UX can help improve usability

A.   Kerning

B.   Hinting

D.   Letter spacing

A.   String Matter Entry

B.   Subtle Material Experience

D.   Subject of My Experience

E.   Single Malleable Experiment

B.   they are inherently more attractive than "flat" or "authentically digital" visual approaches

C.   skeuomorphic buttons are easier to identify on a screen

D.   certain visual elements (e.g. gauges) don't make sense outside a skeuomorphic context

A.   Human-Computer Interface

B.   Human-Centered Interaction

C.   Human-Computer Investment

B.   Security

C.   Preserving inputs after submission

D.   Better error reporting and logging

B.   When you wish to plot it along one axis

C.   When you wish to present it in 3 dimensions

D.   When there are fewer than 3 variables

A.   The reader's emotional reaction to a mass of text, independent of the content itself

B.   The readability of a section of text

C.   The hue of individual glyphs

A.   "L" shape

B.   "O" shape

D.   "T" shape

A.   result in users choosing more complex and secure passwords

B.   greatly improve security

C.   prevent HTTPS from transmitting the information securely

A.   The speed at which the user can complete a task.

B.   The conceptual structure of the knowledge domain.

C.   The priority of business requirements.

D.   The system's technical architecture.

A.   An appropriate mental model

B.   Appropriate affordances in the design

D.   A call to action

A.   Age and occupation

B.   Title and job description

C.   Tasks or duties typically performed by the user

A.   Surprise is emotionally positive. Delight is emotionally neutral.

B.   Surprise is not sudden. Delight is sudden.

C.   Surprise is sudden. Delight is not sudden.

A.   excitement and action

C.   love and happiness

D.   anger and frustration

B.   Only using native form elements rather than custom designed ones

C.   Labels located in-line with inputs

D.   A submit button that says anything other than "OK" or "Submit"

A.   better used in larger type sizes

B.   more formal in appearance

C.   less readable

A.   an open card sort is done collaboratively in a small group and a closed card sort is done in private

C.   an open card sort allows users to add their own content cards and a closed card sort can only use the content cards provided