Our team has conducted extensive research to compile a set of Waiting for Service MCQs. We encourage you to test your Waiting for Service knowledge by answering these 20+ multiple-choice questions provided below.
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A. Customers arriving
B. Entering a system
C. Both possible
D. None of these
A. Minimum number
B. Maximum number
C. Medium number
D. None of these
A. Managing the wait
B. Multi-channel
C. Multi-phase queue
D. None of these
A. True
B. False
A. Queue discipline
B. Single-phase queue
C. Multi-channel
D. Both b & c
A. Pattern
B. Plan
C. Both a & b
D. None of these
A. True
B. False
A. Theory
B. Channel
C. Queues
D. None of these
A. Single-channel
B. Multi-phase queue
C. Both a & b
D. None of these
A. Single-channel
B. Single-phase queue
C. Both a & b
D. None of these
A. True
B. False
A. Splitting-line theory
B. Custom-line theory
C. Waiting-line theory
D. None of these
A. A sequence
B. Waiting lines
C. A list of customers with reservations
D. A sequence of how food goes out in a restaurant
A. Enhance the quality of the entire experience
B. Outweigh the cost of the wait
C. Decrease the quality of the entire experience
D. Not change an opinion on the service
A. Make the wait reasonable and tend to their beverage needs
B. Keep the lines short by turning guests away if necessary and entertain them
C. Keep them in order and keep the line moving
D. Make the wait short and meet the needs and expectations of guests while they wait
A. Affect the perceptions of service wait
B. Decrease perceptions of service quality
C. Affect perceptions of service quality
D. Increase quality of service
A. Close doors to further customers
B. Add capacity
C. Give discounts to devoted customers who wait
D. Manage demand
A. Arrival sequence
B. Arrival queue
C. Arrival pattern
D. Reservation
A. Calculates the maximum number of customers allowed in a facility
B. Calculates the minimum number of customers your restaurant should ever have
C. Calculates how many people will be in your restaurant at any given time
D. Predicts how much money you make on a certain day
A. Waiting theory
B. Capacity theory
C. Long-line theory
D. Waiting-line theory
A. Entering the waiting line
B. Queue discipline
C. Time for service
D. Unhappy customers
A. Reservations
B. First-come, first serve
C. How much money they are going to spend
D. Party size
A. Single-channel, single-phase
B. Multi-channel, single-phase
C. Single-channel, multi-phase
D. Multi-channel, multi-phase
A. A McDonald’s restaurant serving line
B. A cafeteria line
C. A line waiting for bank teller service
D. A highway toll plaza
A. Better service
B. Worse service
C. The same service no matter what
D. First-come, first serve
A. Waiting at Olive Garden
B. Waiting for your food at Chili’s
C. Bar service
D. Most amusement park rides
A. Getting a ticket and waiting for your number to be called at Panera Bread
B. Getting a buzzer at Texas Roadhouse
C. Entering your phone number to receive a text when your table is ready at a niche restaurant
D. Receiving a buzzer and a menu at Outback Steakhouse