Waiting for Service MCQs

Waiting for Service MCQs

Our team has conducted extensive research to compile a set of Waiting for Service MCQs. We encourage you to test your Waiting for Service knowledge by answering these 20+ multiple-choice questions provided below.
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1: Arrival patterns are the patterns describing the number ________ of in a given period of time.

A.   Customers arriving

B.   Entering a system

C.   Both possible

D.   None of these

2: Capacity day is the _______ of guests allowed, by law or by the organization, in a service facility in a day or at one time

A.   Minimum number

B.   Maximum number

C.   Medium number

D.   None of these

3: Which psychological techniques to minimize the negative impact on guests of inevitable waits ?

A.   Managing the wait

B.   Multi-channel

C.   Multi-phase queue

D.   None of these

4: Multi-channel, multi-phase queue is two or more multi-channel, single-phase queues in sequence.

A.   True

B.   False

5: The customer begins in a single line that then feeds into multiple channels or stations for the service, each staffed by a server is known as ________ .

A.   Queue discipline

B.   Single-phase queue

C.   Multi-channel

D.   Both b & c

6: Queue discipline is the organization’s _______ for how arriving guests are served; usually first-come, first-served.

A.   Pattern

B.   Plan

C.   Both a & b

D.   None of these

7: Queuing theory is the theory of how waiting lines behave; same as waiting-line theory.

A.   True

B.   False

8: Waiting lines is also known as _______

A.   Theory

B.   Channel

C.   Queues

D.   None of these

9: Two or more single-channel, single-phase queues in a sequence Is known as ________ .

A.   Single-channel

B.   Multi-phase queue

C.   Both a & b

D.   None of these

10: Which type is used for a queue where there is a single server and s single step ?

A.   Single-channel

B.   Single-phase queue

C.   Both a & b

D.   None of these

11: Virtual queue allows customers to engage in other activities while waiting for service.

A.   True

B.   False

12: The theory of how waiting lines behave; same as queuing theory is known as ______ .

A.   Splitting-line theory

B.   Custom-line theory

C.   Waiting-line theory

D.   None of these

13: Queues are

A.   A sequence

B.   Waiting lines

C.   A list of customers with reservations

D.   A sequence of how food goes out in a restaurant

14: People waiting to be seated believe the quality of the dining experience will

A.   Enhance the quality of the entire experience

B.   Outweigh the cost of the wait

C.   Decrease the quality of the entire experience

D.   Not change an opinion on the service

15: The two major components of managing the wait are

A.   Make the wait reasonable and tend to their beverage needs

B.   Keep the lines short by turning guests away if necessary and entertain them

C.   Keep them in order and keep the line moving

D.   Make the wait short and meet the needs and expectations of guests while they wait

16: What can capacity designs do?

A.   Affect the perceptions of service wait

B.   Decrease perceptions of service quality

C.   Affect perceptions of service quality

D.   Increase quality of service

17: Which of the following is NOT mentioned as an option to managers when it comes to waiting?

A.   Close doors to further customers

B.   Add capacity

C.   Give discounts to devoted customers who wait

D.   Manage demand

18: Which term best describes the way in which a certain number of customers arriving or entering an operation in a given period of time?

A.   Arrival sequence

B.   Arrival queue

C.   Arrival pattern

D.   Reservation

19: Which best fits what a capacity day does?

A.   Calculates the maximum number of customers allowed in a facility

B.   Calculates the minimum number of customers your restaurant should ever have

C.   Calculates how many people will be in your restaurant at any given time

D.   Predicts how much money you make on a certain day

20: What is considered to be another term used for queuing theory?

A.   Waiting theory

B.   Capacity theory

C.   Long-line theory

D.   Waiting-line theory

21: All the following are characteristics of a waiting line model except

A.   Entering the waiting line

B.   Queue discipline

C.   Time for service

D.   Unhappy customers

22: How is queue discipline usually decided?

A.   Reservations

B.   First-come, first serve

C.   How much money they are going to spend

D.   Party size

23: According to the text, which line type do guests tend to prefer?

A.   Single-channel, single-phase

B.   Multi-channel, single-phase

C.   Single-channel, multi-phase

D.   Multi-channel, multi-phase

24: A good illustration of a single-channel, multi-phase queue would be

A.   A McDonald’s restaurant serving line

B.   A cafeteria line

C.   A line waiting for bank teller service

D.   A highway toll plaza

25: The Serpentine line guarantees ______?

A.   Better service

B.   Worse service

C.   The same service no matter what

D.   First-come, first serve

26: Which is an example of a serpentine line?

A.   Waiting at Olive Garden

B.   Waiting for your food at Chili’s

C.   Bar service

D.   Most amusement park rides

27: Which of the following is an example of a pre-experience?

A.   Getting a ticket and waiting for your number to be called at Panera Bread

B.   Getting a buzzer at Texas Roadhouse

C.   Entering your phone number to receive a text when your table is ready at a niche restaurant

D.   Receiving a buzzer and a menu at Outback Steakhouse