Effective Communication MCQs
Effective Communication MCQs
Try to answer these 50 Effective Communication MCQs and check your understanding of the Effective Communication subject.
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1: ____is the act of concentrating on the true meaning of what others are saying.
A. Rights approach
B. Utilitarian approach
C. Active listening
D. None of these
2: The capacity to communicate and understand information between people and organizations is known as _____.
A. Channel richness
B. Cluster chain
C. Communication
D. Differing perceptions
3: A type of communication that occurs when a group of people broadcast information within a larger group is known as cluster chain .
A. Channel richness
B. Cluster chain
C. Communication
D. Differing perceptions
4: ______ is the act of transmitting thoughts, processes, and ideas through a variety of channels
A. Channel richness
B. Cluster chain
C. Communication
D. Differing perceptions
5: ____ is the way in which our interpretations of situations clash with the perceptions of others.
A. Channel richness
B. Cluster chain
C. Communication
D. Differing perceptions
6: Messages sent from the lower levels of the organizational hierarchy to the high levels.
A. True
B. False
7: The ability to transmit messages through ___.
A. Email, Skype, videoconferencing
B. Blogs, fax, instant messaging
C. Texting, and social networking
D. All of these
8: Intense feelings indirect at a specific object or person is known as emotion.
A. True
B. False
9: The tendency to believe that your culture or ethnicity is superior to everyone else’s is known as ?
A. Emotions
B. Ethnocentrism
C. Electronic communication
D. None of these
10: _____ is the process of screening and then manipulating a message from a sender before passing it on to the intended receiver
A. Filtering
B. Formal networks
C. Gossip chains
D. None of these
11: The transmission of messages established and approved by the organizational hierarchy.
A. Filtering
B. Formal networks
C. Gossip chains
D. None of these
12: ____ is a type of communication that occurs when one individual creates and spreads untrue or inaccurate information through the organization
A. Filtering
B. Formal networks
C. Gossip chains
D. None of these
13: An unofficial line of communication only individually .
A. True
B. False
14: Cultures in which meaning is conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place is known as _____.
A. High-context cultures
B. Low-context cultures
C. Both a and b
D. None of these
15: ___ is a casual form of sharing information between employees across company divisions.
A. Informal networks
B. Information overload
C. Lateral communication
D. Low-context cultures
16: Exposure to an overwhelming amount of information is known as ______.
A. Informal networks
B. Information overload
C. Lateral communication
D. Low-context cultures
17: Messages sent between and among the different hierarchical levels across organizations is known as Lateral communication.
A. True
B. False
18: Cultures that depend on explicit messages conveyed through the spoken or written word is known as ____
A. Informal networks
B. Information overload
C. Lateral communication
D. Low-context cultures
19: The transmission of wordless cues between people is known as ?
A. Nonverbal communication
B. Oral communication
C. Processing
D. Responding
20: The ability to give and exchange information_______.
A. Ideas
B. Processes verbally
C. Either one on one or as a group
D. All of these
21: _______ is the act of understanding and remembering what is being said as well as making an effort to empathize with the speaker’s feelings and thoughts and the situation at hand.
A. Processing
B. Responding
C. Sensing
D. None of these
22: The way active performant provide feedback to the speaker is known as responding
A. True
B. False
23: _______is the way listeners pay attention to the signals sent from the speaker
A. Sensing
B. Responding
C. Upward communication
D. Written communication
24: Upward communication are Messages sent from the higher levels of the organizational hierarchy to the lower levels
A. True
B. False
25: Messages communicated through the written word, such as ______.
A. E-mails, reports
B. Memos, letters
C. Other channels
D. All of these
26: Which of the following lists a disadvantage of oral communication?
A. It can be an especially poor channel for delivering negative news because it does not provide an adequate means for expressing emotion.
B. Messages or parts of messages are forgotten or misunderstood later.
C. There can be confusion and discrepancies between the nonverbal cues we convey and the words we are saying.
D. Unless the receiver provides feedback, the sender will not always know whether the message has reached its destination or has been interpreted correctly.
27: Which of the following lists a disadvantage of written communication?
A. There can be confusion and discrepancies between the nonverbal cues we convey and the words we are saying.
B. Unless the receiver provides feedback, the sender will not always know whether the message has reached its destination or has been interpreted correctly.
C. Messages or parts of messages are forgotten or misunderstood later.
D. It can be an especially poor channel for delivering negative news because it does not provide an adequate means for expressing emotion.
28: Which of the following is an example of nonverbal communication?
A. Phone calls, Skype, and face-to-face meetings
B. The way we talk and our accent
C. How we say hello to our colleagues
D. Facial expression, eye gaze, gestures, and tone of voice
29: Which of the following lists the richest and most nonroutine forms of communication?
A. Formal reports, memos, and letters
B. Electronic mail and prerecorded speeches
C. Voicemail and online discussion groups
D. Face-to-face meetings and video conferences
30: Which of the following describes the communication barrier of filtering?
A. Our emotions have an effect on the way we communicate.
B. Sometimes the way we interpret situations clashes with the perceptions of others, leading to confusion and misconception.
C. Someone screens and then manipulates a message from a sender before passing it on to the intended receiver.
D. At times, we can become overwhelmed by the wealth of information surrounding us.
31: Which of the following describes the barrier of differing perceptions?
A. Someone screens and then manipulates a message from a sender before passing it on to the intended receiver.
B. Our emotions have an effect on the way we communicate.
C. Sometimes the way we interpret situations clashes with the perceptions of others, leading to confusion and misconception.
D. At times, we can become overwhelmed by the wealth of information surrounding us.
32: Which of the following is one of the three main components of the active listening process?
A. Seeing
B. Reacting
C. Processing
D. Recommending
33: Which of the following describes the lateral communication flow?
A. Feedback, suggestions, and advice from a lower level
B. Sharing information down the levels, providing employees with a sense of involvement and minimizing doubt and insecurity about how the company is performing
C. An effective way for people from different departments to communicate the information they need quickly and accurately
D. Lower-level employees consistently receiving clear messages and feedback from their superiors regarding organizational performance, strategies, developments, and goals
34: Which of the following is a characterization of the informal communication network called the grapevine?
A. It can bring about a sense of disunity among the employees who meet and share information.
B. It is used as a method for the upward flow of communication.
C. It is a useful method of communicating messages quickly and efficiently in person, more than e-mails, blogs, or through other technological tools.
D. It is more common when management keeps employees in the know about what is going on in the organization.
35: The tendency to believe your culture or ethnicity is superior to everyone else’s is one of the major barriers to cross-cultural communication. Which of the following is what this barrier is called?
A. Gossip chain
B. Cluster chain
C. Social context
D. Ethnocentrism
36: Which of the following describes a high-context culture?
A. Most messages are conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place.
B. It depends more on explicit messages conveyed through the spoken or written word.
C. It is marked by a fast, direct, logical, efficient, “what you say is what you mean” communication style.
D. In business environments in these countries, there is less emphasis on interpersonal relationships and more on the individual.
37: Which of the following describes slang as a complicating factor in communication with members of other cultures?
A. Vague or general words used in place of those considered to be too blunt or harsh
B. A word or group of words used to convey a meaning other than the literal one
C. Informal language applied in a particular context or group
D. Competitive communication in which the participants exchange insults until one “wins”
38: Which of the following describes a euphemism as a complicating factor in communication with members of other cultures?
A. Informal language applied in a particular context or group
B. A word or group of words used to convey a meaning other than the literal one
C. Competitive communication in which the participants exchange insults until one “wins”
D. Vague or general words used in place of those considered to be too blunt or harsh
39: Which of the following is true about conversational taboos?
A. One should avoid discussing personal matters with people from all cultural backgrounds.
B. U.S. businesspeople tend to talk about the weather or sports and avoid taboo or contentious subjects such as religion, politics, and personal matters.
C. Members of other cultures are not accustomed to discussing religion and politics or asking personal questions in a business setting.
D. What qualifies as taboo stays the same among cultures.
40: Which of the following can we do to reduce misunderstanding and misinterpretation?
A. Make an effort to be supportive, encouraging, and empathic.
B. Use slang to make the person from another culture feel included.
C. Assume there are many shared cultural similarities.
D. Always avoid discussing personal matters.
41: E-mail etiquette ______.
A. Includes use of a clear subject line
B. Requires one to always reply to all
C. Allows for use of personal or company e-mails interchangeably
D. Includes always remembering to use humor
42: An example of how our emotions affect how we communicate would include ______.
A. Becoming overloaded with information
B. When we are happy and relaxed we are more accepting of constructive criticism
C. Interpreting communication based on our cultural perspectives
D. Appearing to be an active listener
43: When communications originate at the lower levels of an organization and are sent to upper management, we call this ______ communication.
A. Downward
B. Grapevine
C. Upward
D. Lateral
44: Immediately before you provide feedback during the listening process you must _____________.
A. Make an effort to remember what has been said
B. Choose a sound to focus on
C. Make an effort to attend
D. None of the above
45: Effective communication skills are based primarily on a support agent's ability to ____.
A. Fold arms
B. Empathy
C. Mechanics
D. Any of these
46: A(n) _____ does not distract a user and calls no attention to itself.
A. transparent interface
B. pellucid interface
C. opaque interface
D. All of this
47: Egotism is an example of _________________ that interferes with effective communication.
A. Physical noise
B. Encoding
C. A channel
D. Psychological noise
48: Robert nozick suggests that fairness obeys two rules, which are _______.
A. People in similar situations must be treated similarly, and equality occurs only when we achieve the greatest happiness for the greatest number
B. Equality occurs only when we achieve the greatest happiness for the greatest number, and private property may be transferred from one person to another only by voluntary exchange
C. The state must enforce laws that establish and protect private property, and private property may be transferred from one person to another only by voluntary exchange
D. The state must enforce laws that establish and protect private property, and people in similar situations must be treated similarly
49: During a group meeting, nadia comments, _____. she is performing a maintenance role.
A. What is the real issue here? We don't seem to be going anywhere.
B. Let's accept and praise the various points of view.
C. We can do this. We've met difficult goals before.
D. Last week we decided to table this agenda item. Are we ready to address it again?
50: During a negotiation, making an initial offer leads to the ________ bias.
A. Self-serving.
B. Framing.
C. Attributional.
D. Anchoring
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Effective Communication MCQs
