Business Communication MCQs

Business Communication MCQs

Answer these 90+ Business Communication MCQs and assess your grip on the subject of Business Communication.
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1: Upward communication flows from______ to ________.

A.   Superior to subordinate

B.   Subordinate to superior

C.   Subordinate to subordinate

D.   Superior to superior

2: ________ communication is suitable for large audience.

A.   Written

B.   Oral

C.   Face to face

D.   Computer based

3: The word communication has been derived from the Latin word __________.

A.   Communis

B.   Commons

C.   Communs

D.   Commis

4: _______ enquiry is made in response to the seller’s advertisement.

A.   Solicited

B.   Unsolicited

C.   Routine

D.   Special

5: Replies to status enquires may be_______.

A.   Favourable

B.   Unfavourable

C.   Rather unfavourable

D.   All the above

6: The formal greeting in a business letter is ________.

A.   Inside address

B.   Salutation

C.   Complimentary close

D.   Letter head

7: Skype is an example for ___________ communication.

A.   Written

B.   Vertical

C.   Horizontal

D.   Face to face

8: ________ of the letter consists of main message.

A.   Heading

B.   Body

C.   Greeting

D.   Closing

9: _________ is the account opened by businessmen.

A.   Savings

B.   Current

C.   Fixed

D.   Recurrent

10: Order moves ___________.

A.   Upwards

B.   Downwards

C.   Horizontally

D.   Vertically

11: An enquiry made by an old buyer in usual course of business is_____ enquiry.

A.   Solicited

B.   Unsolicited

C.   Routine

D.   Favour

12: ______ is the first stage in collection series.

A.   Enquiry

B.   Reminder

C.   Appeal

D.   Warning

13: Overdraft facility is available only for ________ account.

A.   Fixed deposit

B.   Savings

C.   Recurring deposit

D.   Current

14: ______ is an official record of the proceedings of a meeting.

A.   Agenda

B.   Notice

C.   Minutes

D.   Correspondence

15: The following is (are) non-verbal communication

A.   Facial expression

B.   Appearance

C.   Posture

D.   All of the above

16: Communication is the task of imparting ________

A.   Training

B.   Information

C.   Knowledge

D.   Message

17: The following is the permanent records for business

A.   Business letters

B.   Ledgers

C.   Production reports

D.   All of the above

18: -------- is the process of transmitting information.

A.   Communication

B.   Receiving

C.   Both a and b

D.   none of these

19: ------- enquiry made in response to advertisement and publicity.

A.   Unsolicited

B.   Solicited

C.   Both a and b

D.   Routine

20: ------- is a policy does not enterain any claims.

A.   Buyer bewares!

B.   “Caveat emptor”

C.   Both a and b

D.   Fair claim

21: ------- insurance is effected on ship.

A.   Fire

B.   Life

C.   Both a and b

D.   Marine

22: A ------- is an advance notice sent to all the people entitled to attend the meeting.

A.   Notification

B.   Circular

C.   Agenda

D.   All of these

23: What kind of information should be included in a resume? (1) Work experience,(2) Education,(3) Affiliation and membership ,(4) Letter of recommendation

A.   All, except (1)

B.   All, except (2)

C.   All, except (3)

D.   All, except (4)

24: Which of the following information should be included in minutes? (1) Date and venue of the meeting (2) Decisions made at the meeting (3) Comments from the members (4) Action to be taken by the members.

A.   All of the above

B.   All, except (2)

C.   All, except (3)

D.   All, except (4)

25: A offer valid for a specified period is called ____.

A.   Specified offer

B.   Special offer

C.   Firm offer

D.   Form offer

26: A ____ is a written or formal offer to supply goods or do a job for an agreed price

A.   Enquiry

B.   Request

C.   Order

D.   Tender

27: Expand F.O.R.

A.   Free of rail

B.   Free on rail

C.   Free on right

D.   Freight on rail

28: _________ are the names of the business firms that can submit a report on a customer’s creditworthiness.

A.   Bank references

B.   Trade references

C.   Credit references

D.   General references

29: _______ is the name of the credit applicant’s bank who can supply all necessary information about him to the trader.

A.   Bank references

B.   Trade references

C.   Credit references

D.   General references

30: Which one is a/an example for adjustment policy?

A.   The customer is always right

B.   Fair claim, fair adjustment

C.   Buyer beware

D.   All the above

31: _____ is the second stage of collection series.

A.   Enquiry

B.   Reminder

C.   Appeal

D.   Warning

32: _____ is the third stage of collection series.

A.   Enquiry

B.   Reminder

C.   Appeal

D.   Warning

33: _____ is the last and final stage of collection series.

A.   Enquiry

B.   Reminder

C.   Appeal

D.   Warning

34: _____ situation requires a circular letter.

A.   Opening a new shop

B.   Opening a new branch

C.   Introducing a new product

D.   All the above

35: Sales letters are also called _____

A.   Passive messages

B.   Persuasive messages

C.   Permitting messages

D.   Pessimistic messages

36: Three P’s in sales denotes____.

A.   Prospect, product, proposition

B.   Product, price, promotion

C.   Price, promotion, place

D.   None of the above

37: _______ is the function of sales letter.

A.   Attitude

B.   Ambience

C.   Audience

D.   Attention

38: AIDA stands for_____.

A.   Attitude, interest, desire, action

B.   Attention, interest, desire, action

C.   Ambience, interest, desire, action

D.   Audience , interest, desire, action

39: A _________ is a letter of credit addressed to more than one bank.

A.   Commercial

B.   Non commercial

C.   Circular

D.   All the above

40: _______ is a letter of credit issued for the convenience of travelling public.

A.   Commercial

B.   Non commercial

C.   Circular

D.   All the above

41: Expand AR

A.   Air radar

B.   Air rail

C.   All risk

D.   At risk

42: ______ is an example for personal character

A.   Enthusiasm

B.   Qualification

C.   Activities

D.   All the above

43: __________ application letters are written in response to an advertisement.

A.   Unsolicited

B.   Personal

C.   Solicited

D.   Official

44: _____ is an annexure to any job application

A.   Bio data

B.   Resume

C.   Curriculum vitae

D.   All the above

45: _______ is a document that outlines the contents of a forthcoming meeting.

A.   Minutes

B.   Notice

C.   Agenda

D.   Quorum

46: ______ is similar to a report.

A.   Minutes of resolution

B.   Minutes of narration

C.   Minutes of meeting

D.   Minutes of discussion

47: Minutes are of ____ types.

A.   One

B.   Two

C.   Three

D.   Five

48: _____ is a character of a good speech.

A.   Clarity

B.   Brevity

C.   Concrete

D.   All the above

49: Noise is an example for ____ barrier

A.   Medium

B.   Physical

C.   Semantic

D.   None of the above

50: Bypassed instruction is an example for ____ barrier.

A.   Medium

B.   Physical

C.   Semantic

D.   None of the above

51: The channel is the ________.

A.   Actual physical product from the source that conveys a purpose

B.   Person who receives the message

C.   Medium that the messages travels through

D.   Person who sends the message

52: You should make a second pass to improve the _____________________ of your message.

A.   Readability

B.   Descriptive

C.   Restraint

D.   Proofreading

53: A thank-you message should be sent ________ an interview.

A.   Through ongoing evaluation

B.   Professional brand (pg. 452)

C.   Brand message (probably)

D.   Within twenty four hours of

54: The channels indicated by the pointer, are _____.

A.   Gap junctions

B.   Mycorrhizae

C.   Plasmodesmata

D.   Desmosomes

55: Employees who telecommute have ______________ than those who do not.

A.   Less social interaction with co-workers

B.   Higher commuting expenses

C.   More interruptions during work time

D.   Less personal freedom

E.   A greater need for corporate offices

56: _______ expressions can often be shortened to one word.

A.   Trite

B.   Slang

C.   Lead-in

D.   Flabby

57: A digital message ________.

A.   ​is generated, stored, processed, and transmitted electronically

B.   ​may be an e-mail, tweet, or Facebook post

C.   ​should be purposeful, economical, and audience oriented

D.   All of the above are true

58: In general, website content should be ________.

A.   Created using complementary colors

B.   Visual rather than​ text-based

C.   Concise and skimmable

D.   Detailed and footnoted

E.   Written in full sentences

59: The ____ contains the windows live mail mail folders used to store messages.

A.   Delicious

B.   WordPress

C.   Mailing

D.   Folder list

60: In addition to offering information and analysis, ________ can also include recommendations.

A.   Indirect reports

B.   Analytical reports

C.   Informational reports

D.   Directive reports

E.   Socioeconomic reports

61: We develop self-concepts that match the way we think others see us in a process called ________.

A.   Reflected appraisal

B.   The self-fulfilling prophecy

C.   Deep self-disclosure

D.   Social comparison

E.   Hide Feedback

62: In the social media landscape, companies that ________ are likely to be ignored.

A.   Talk with customers, not at them

B.   Use a conversational approach

C.   Take a we talk, you listen approach

D.   Help customers gain a voice in the marketplace

63: What you hope to accomplish with your message is known as a ________ purpose.

A.   General.

B.   Business.

C.   Specific.

D.   Message.

E.   Written

64: The ability to create and to correctly interpret images is known as __________.

A.   Visual literacy

B.   Simplicity

C.   Infographics

D.   Flowchart

65: Differences in frames of reference are especially significant when ________.

A.   Working on improving one’s listening skills

B.   Communicating with people from different cultures

C.   Overcoming physical barriers to communication

66: ________ involves the practice of accepting multiple cultures on their own terms.

A.   Ethnocentrism.

B.   Cultural pluralism.

C.   Ethnography.

D.   Stereotyping.

E.   Dynamics

67: All of the following except ________ are categories of informational reports.

A.   Reports to monitor and control operations

B.   Reports to demonstrate compliance

C.   Reports to document progress

D.   Reports to assess opportunities

E.   Reports to implement policies

68: All of the following except ________ are elements of the group development process.

A.   Anticipation

B.   Emergence

C.   Brainstorming

D.   Reinforcement

69: The best way to evaluate your finished written message is by ________.

A.   Determining the readability level

B.   Running it through a grammar/style checker program

C.   Receiving feedback

D.   Asking someone to proofread it for you

70: Adding tasks to an existing job is referred to as job ________.

A.   Empowerment

B.   Enlargement

C.   Enrichment

D.   Rotation

E.   Depth

71: In forming a contract, “consideration” is _____.

A.   Another word for “meeting of the minds”

B.   The items of value exchanged according to the contract

C.   Verbal etiquette used between the parties of the contract

D.   The act of considering an alternative offered by another party in the contract

72: Some communities offer financial and other incentives to ______ new businesses.

A.   Tax

B.   Attract

C.   Marginalize

D.   Incorporate

73: Jake tells his boss only what he believes the boss wants to hear. jake is engaging in ________.

A.   Filtering

B.   Selective perception

C.   Communication apprehension

74: The __________ of business messages is to inform, persuade, or collaborate with the audience.

A.   General purpose

B.   Memos

C.   Richness

D.   Direct approach

75: The closing of a routine request message should include ________.

A.   A sincere apology for the inconvenience caused

B.   Explanations and justifications for the request

C.   The phrase

D.   Information about how you can be reached

E.   Questions that will help you organize the message

76: The most important part of an e-mail message is its ________.

A.   Conclusion

B.   Opening greeting

C.   Subject line

D.   Body

77: A report's form and contents should be based on _____ to meet the reader's needs.

A.   Its cost and format

B.   Its writing style and topic

C.   Its formality and length

D.   The writer's knowledge and skill level

78: During the development of a first draft, a technical writer is probably least concerned with ____.

A.   Brainstorming

B.   Narrative passage

C.   Brochure or flyer

D.   Correct spelling

79: Because application letters are ________ messages, the aida approach is ideally suited for them.

A.   Positive

B.   Negative

C.   Persuasive

D.   Routine

80: Your response to a congratulatory note or other goodwill message ________.

A.   Here are the answers to the questions you asked about our banquet facilities.

B.   A tactful tone is useful when communicating bad news within organizations.

C.   Is equivalent to saying ​You're welcome ​when someone has said ​Thank you

D.   Sabrina wants to know whether her supervisor is available for a meeting next week.

81: ________ benefits are advantages your audience directly receives from complying with your request.

A.   Internal

B.   External

C.   Peripheral

D.   All of these

82: ___________ is an orderly close to a dialogue between end users.

A.   Packet encapsulation

B.   Session termination

C.   Frame overhead

D.   Message encryption

83: When rejecting job applications, you should ________.

A.   Avoid explaining why an applicant was rejected

B.   Personalize the message by adding the recipient's name

C.   Use the passive voice to convey the news

D.   Open with a courteous expression of appreciation for being considered

E.   All of these

84: When sending routine replies and positive messages you should use the __________ approach.

A.   Specific

B.   Targeted

C.   Direct

D.   Indirect

85: Most business presentation visuals for nonlinear presentations are created using _____________.

A.   Chalkboards and whiteboards

B.   Prezi

C.   Microsoft PowerPoint

D.   Flip

86: Routine replies and positive messages should close with ________.

A.   A sincere apology for the trouble caused

B.   Information highlighting a benefit to the audience

C.   A detailed explanation of the request

D.   A mention of the consequences of non-compliance

87: Routine requests should begin with ________.

A.   A buffer that builds up to your main request

B.   A justification for your request

C.   An attention-getting statement, fact or question

D.   The phrase

88: The ________ is not included in the prefatory parts of a formal report.

A.   Cover

B.   Letter of authorization

C.   Introduction

D.   Table of contents

89: Analytical reports for skeptical audiences should generally follow the ________ approach.

A.   Direct

B.   Indirect

C.   Hypothetical

D.   Aggressive

90: An organization must have all of the following except _____________.

A.   Structure

B.   A group of people

C.   Many employees

D.   Compatible goals

91: A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.

A.   Action plan.

B.   Code of ethics

C.   Vision statement

D.   Strategy

92: Every __________ the legislature sets budgets for state agencies.

A.   Six months

B.   Year

C.   Two years

D.   Four years

93: The subject heading of a letter or complaint refers to __________.

A.   The topic of the letter

B.   The model and serial numbers should be added.

C.   It is more likely to be read and responded to by the right person.

D.   Your contact information

94: Paragraphs with __________ or fewer lines look inviting and readable.

A.   Three

B.   Six

C.   Five

D.   Eight

95: In the closing section of a routine request, ________ would be out of place.

A.   Asking a series of questions

B.   Requesting some specific action

C.   Expressing your goodwill and appreciation

D.   Providing your contact information

E.   Including relevant deadlines

96: In the context of social networking, brand communities are ________.

A.   Email and voice mail in many situations

B.   A group of people that form an interest group around a specific product

C.   Compared to IM, midsize messages are easier to compose and easy to read on email

D.   Existing conversations on social networks

97: In order to write a successful news release, you should ________.

A.   Use positive, self-congratulatory adjectives and adverbs

B.   Focus on one subject

C.   Write in long descriptive sentences and paragraphs

D.   Put your most important idea last

E.   Include extraneous facts to add interest