Answer these 90+ Business Communication MCQs and assess your grip on the subject of Business Communication.
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A. Superior to subordinate
B. Subordinate to superior
C. Subordinate to subordinate
D. Superior to superior
A. Written
B. Oral
C. Face to face
D. Computer based
A. Communis
B. Commons
C. Communs
D. Commis
A. Solicited
B. Unsolicited
C. Routine
D. Special
A. Favourable
B. Unfavourable
C. Rather unfavourable
D. All the above
A. Inside address
B. Salutation
C. Complimentary close
D. Letter head
A. Written
B. Vertical
C. Horizontal
D. Face to face
A. Heading
B. Body
C. Greeting
D. Closing
A. Savings
B. Current
C. Fixed
D. Recurrent
A. Upwards
B. Downwards
C. Horizontally
D. Vertically
A. Solicited
B. Unsolicited
C. Routine
D. Favour
A. Enquiry
B. Reminder
C. Appeal
D. Warning
A. Fixed deposit
B. Savings
C. Recurring deposit
D. Current
A. Agenda
B. Notice
C. Minutes
D. Correspondence
A. Facial expression
B. Appearance
C. Posture
D. All of the above
A. Training
B. Information
C. Knowledge
D. Message
A. Business letters
B. Ledgers
C. Production reports
D. All of the above
A. Communication
B. Receiving
C. Both a and b
D. none of these
A. Unsolicited
B. Solicited
C. Both a and b
D. Routine
A. Buyer bewares!
B. “Caveat emptor”
C. Both a and b
D. Fair claim
A. Fire
B. Life
C. Both a and b
D. Marine
A. Notification
B. Circular
C. Agenda
D. All of these
A. All, except (1)
B. All, except (2)
C. All, except (3)
D. All, except (4)
A. All of the above
B. All, except (2)
C. All, except (3)
D. All, except (4)
A. Specified offer
B. Special offer
C. Firm offer
D. Form offer
A. Enquiry
B. Request
C. Order
D. Tender
A. Free of rail
B. Free on rail
C. Free on right
D. Freight on rail
A. Bank references
B. Trade references
C. Credit references
D. General references
A. Bank references
B. Trade references
C. Credit references
D. General references
A. The customer is always right
B. Fair claim, fair adjustment
C. Buyer beware
D. All the above
A. Enquiry
B. Reminder
C. Appeal
D. Warning
A. Enquiry
B. Reminder
C. Appeal
D. Warning
A. Enquiry
B. Reminder
C. Appeal
D. Warning
A. Opening a new shop
B. Opening a new branch
C. Introducing a new product
D. All the above
A. Passive messages
B. Persuasive messages
C. Permitting messages
D. Pessimistic messages
A. Prospect, product, proposition
B. Product, price, promotion
C. Price, promotion, place
D. None of the above
A. Attitude
B. Ambience
C. Audience
D. Attention
A. Attitude, interest, desire, action
B. Attention, interest, desire, action
C. Ambience, interest, desire, action
D. Audience , interest, desire, action
A. Commercial
B. Non commercial
C. Circular
D. All the above
A. Commercial
B. Non commercial
C. Circular
D. All the above
A. Air radar
B. Air rail
C. All risk
D. At risk
A. Enthusiasm
B. Qualification
C. Activities
D. All the above
A. Unsolicited
B. Personal
C. Solicited
D. Official
A. Bio data
B. Resume
C. Curriculum vitae
D. All the above
A. Minutes
B. Notice
C. Agenda
D. Quorum
A. Minutes of resolution
B. Minutes of narration
C. Minutes of meeting
D. Minutes of discussion
A. One
B. Two
C. Three
D. Five
A. Clarity
B. Brevity
C. Concrete
D. All the above
A. Medium
B. Physical
C. Semantic
D. None of the above
A. Medium
B. Physical
C. Semantic
D. None of the above
A. Actual physical product from the source that conveys a purpose
B. Person who receives the message
C. Medium that the messages travels through
D. Person who sends the message
A. Readability
B. Descriptive
C. Restraint
D. Proofreading
A. Through ongoing evaluation
B. Professional brand (pg. 452)
C. Brand message (probably)
D. Within twenty four hours of
A. Gap junctions
B. Mycorrhizae
C. Plasmodesmata
D. Desmosomes
A. Less social interaction with co-workers
B. Higher commuting expenses
C. More interruptions during work time
D. Less personal freedom
E. A greater need for corporate offices
A. Trite
B. Slang
C. Lead-in
D. Flabby
A. is generated, stored, processed, and transmitted electronically
B. may be an e-mail, tweet, or Facebook post
C. should be purposeful, economical, and audience oriented
D. All of the above are true
A. Created using complementary colors
B. Visual rather than text-based
C. Concise and skimmable
D. Detailed and footnoted
E. Written in full sentences
A. Delicious
B. WordPress
C. Mailing
D. Folder list
A. Indirect reports
B. Analytical reports
C. Informational reports
D. Directive reports
E. Socioeconomic reports
A. Reflected appraisal
B. The self-fulfilling prophecy
C. Deep self-disclosure
D. Social comparison
E. Hide Feedback
A. Talk with customers, not at them
B. Use a conversational approach
C. Take a we talk, you listen approach
D. Help customers gain a voice in the marketplace
A. General.
B. Business.
C. Specific.
D. Message.
E. Written
A. Visual literacy
B. Simplicity
C. Infographics
D. Flowchart
A. Working on improving one’s listening skills
B. Communicating with people from different cultures
C. Overcoming physical barriers to communication
A. Ethnocentrism.
B. Cultural pluralism.
C. Ethnography.
D. Stereotyping.
E. Dynamics
A. Reports to monitor and control operations
B. Reports to demonstrate compliance
C. Reports to document progress
D. Reports to assess opportunities
E. Reports to implement policies
A. Anticipation
B. Emergence
C. Brainstorming
D. Reinforcement
A. Determining the readability level
B. Running it through a grammar/style checker program
C. Receiving feedback
D. Asking someone to proofread it for you
A. Empowerment
B. Enlargement
C. Enrichment
D. Rotation
E. Depth
A. Another word for “meeting of the minds”
B. The items of value exchanged according to the contract
C. Verbal etiquette used between the parties of the contract
D. The act of considering an alternative offered by another party in the contract
A. Tax
B. Attract
C. Marginalize
D. Incorporate
A. Filtering
B. Selective perception
C. Communication apprehension
A. General purpose
B. Memos
C. Richness
D. Direct approach
A. A sincere apology for the inconvenience caused
B. Explanations and justifications for the request
C. The phrase
D. Information about how you can be reached
E. Questions that will help you organize the message
A. Conclusion
B. Opening greeting
C. Subject line
D. Body
A. Its cost and format
B. Its writing style and topic
C. Its formality and length
D. The writer's knowledge and skill level
A. Brainstorming
B. Narrative passage
C. Brochure or flyer
D. Correct spelling
A. Positive
B. Negative
C. Persuasive
D. Routine
A. Here are the answers to the questions you asked about our banquet facilities.
B. A tactful tone is useful when communicating bad news within organizations.
C. Is equivalent to saying You're welcome when someone has said Thank you
D. Sabrina wants to know whether her supervisor is available for a meeting next week.
A. Internal
B. External
C. Peripheral
D. All of these
A. Packet encapsulation
B. Session termination
C. Frame overhead
D. Message encryption
A. Avoid explaining why an applicant was rejected
B. Personalize the message by adding the recipient's name
C. Use the passive voice to convey the news
D. Open with a courteous expression of appreciation for being considered
E. All of these
A. Specific
B. Targeted
C. Direct
D. Indirect
A. Chalkboards and whiteboards
B. Prezi
C. Microsoft PowerPoint
D. Flip
A. A sincere apology for the trouble caused
B. Information highlighting a benefit to the audience
C. A detailed explanation of the request
D. A mention of the consequences of non-compliance
A. A buffer that builds up to your main request
B. A justification for your request
C. An attention-getting statement, fact or question
D. The phrase
A. Cover
B. Letter of authorization
C. Introduction
D. Table of contents
A. Direct
B. Indirect
C. Hypothetical
D. Aggressive
A. Structure
B. A group of people
C. Many employees
D. Compatible goals
A. Action plan.
B. Code of ethics
C. Vision statement
D. Strategy
A. Six months
B. Year
C. Two years
D. Four years
A. The topic of the letter
B. The model and serial numbers should be added.
C. It is more likely to be read and responded to by the right person.
D. Your contact information
A. Three
B. Six
C. Five
D. Eight
A. Asking a series of questions
B. Requesting some specific action
C. Expressing your goodwill and appreciation
D. Providing your contact information
E. Including relevant deadlines
A. Email and voice mail in many situations
B. A group of people that form an interest group around a specific product
C. Compared to IM, midsize messages are easier to compose and easy to read on email
D. Existing conversations on social networks
A. Use positive, self-congratulatory adjectives and adverbs
B. Focus on one subject
C. Write in long descriptive sentences and paragraphs
D. Put your most important idea last
E. Include extraneous facts to add interest