Business Communication MCQs
Business Communication MCQs
Answer these 90+ Business Communication MCQs and assess your grip on the subject of Business Communication.
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1: Upward communication flows from______ to ________.
A. Superior to subordinate
B. Subordinate to superior
C. Subordinate to subordinate
D. Superior to superior
2: ________ communication is suitable for large audience.
A. Written
B. Oral
C. Face to face
D. Computer based
3: The word communication has been derived from the Latin word __________.
A. Communis
B. Commons
C. Communs
D. Commis
4: _______ enquiry is made in response to the seller’s advertisement.
A. Solicited
B. Unsolicited
C. Routine
D. Special
5: Replies to status enquires may be_______.
A. Favourable
B. Unfavourable
C. Rather unfavourable
D. All the above
6: The formal greeting in a business letter is ________.
A. Inside address
B. Salutation
C. Complimentary close
D. Letter head
7: Skype is an example for ___________ communication.
A. Written
B. Vertical
C. Horizontal
D. Face to face
8: ________ of the letter consists of main message.
A. Heading
B. Body
C. Greeting
D. Closing
9: _________ is the account opened by businessmen.
A. Savings
B. Current
C. Fixed
D. Recurrent
10: Order moves ___________.
A. Upwards
B. Downwards
C. Horizontally
D. Vertically
11: An enquiry made by an old buyer in usual course of business is_____ enquiry.
A. Solicited
B. Unsolicited
C. Routine
D. Favour
12: ______ is the first stage in collection series.
A. Enquiry
B. Reminder
C. Appeal
D. Warning
13: Overdraft facility is available only for ________ account.
A. Fixed deposit
B. Savings
C. Recurring deposit
D. Current
14: ______ is an official record of the proceedings of a meeting.
A. Agenda
B. Notice
C. Minutes
D. Correspondence
15: The following is (are) non-verbal communication
A. Facial expression
B. Appearance
C. Posture
D. All of the above
16: Communication is the task of imparting ________
A. Training
B. Information
C. Knowledge
D. Message
17: The following is the permanent records for business
A. Business letters
B. Ledgers
C. Production reports
D. All of the above
18: -------- is the process of transmitting information.
A. Communication
B. Receiving
C. Both a and b
D. none of these
19: ------- enquiry made in response to advertisement and publicity.
A. Unsolicited
B. Solicited
C. Both a and b
D. Routine
20: ------- is a policy does not enterain any claims.
A. Buyer bewares!
B. “Caveat emptor”
C. Both a and b
D. Fair claim
21: ------- insurance is effected on ship.
A. Fire
B. Life
C. Both a and b
D. Marine
22: A ------- is an advance notice sent to all the people entitled to attend the meeting.
A. Notification
B. Circular
C. Agenda
D. All of these
23: What kind of information should be included in a resume? (1) Work experience,(2) Education,(3) Affiliation and membership ,(4) Letter of recommendation
A. All, except (1)
B. All, except (2)
C. All, except (3)
D. All, except (4)
24: Which of the following information should be included in minutes? (1) Date and venue of the meeting (2) Decisions made at the meeting (3) Comments from the members (4) Action to be taken by the members.
A. All of the above
B. All, except (2)
C. All, except (3)
D. All, except (4)
25: A offer valid for a specified period is called ____.
A. Specified offer
B. Special offer
C. Firm offer
D. Form offer
26: A ____ is a written or formal offer to supply goods or do a job for an agreed price
A. Enquiry
B. Request
C. Order
D. Tender
27: Expand F.O.R.
A. Free of rail
B. Free on rail
C. Free on right
D. Freight on rail
28: _________ are the names of the business firms that can submit a report on a customer’s creditworthiness.
A. Bank references
B. Trade references
C. Credit references
D. General references
29: _______ is the name of the credit applicant’s bank who can supply all necessary information about him to the trader.
A. Bank references
B. Trade references
C. Credit references
D. General references
30: Which one is a/an example for adjustment policy?
A. The customer is always right
B. Fair claim, fair adjustment
C. Buyer beware
D. All the above
31: _____ is the second stage of collection series.
A. Enquiry
B. Reminder
C. Appeal
D. Warning
32: _____ is the third stage of collection series.
A. Enquiry
B. Reminder
C. Appeal
D. Warning
33: _____ is the last and final stage of collection series.
A. Enquiry
B. Reminder
C. Appeal
D. Warning
34: _____ situation requires a circular letter.
A. Opening a new shop
B. Opening a new branch
C. Introducing a new product
D. All the above
35: Sales letters are also called _____
A. Passive messages
B. Persuasive messages
C. Permitting messages
D. Pessimistic messages
36: Three P’s in sales denotes____.
A. Prospect, product, proposition
B. Product, price, promotion
C. Price, promotion, place
D. None of the above
37: _______ is the function of sales letter.
A. Attitude
B. Ambience
C. Audience
D. Attention
38: AIDA stands for_____.
A. Attitude, interest, desire, action
B. Attention, interest, desire, action
C. Ambience, interest, desire, action
D. Audience , interest, desire, action
39: A _________ is a letter of credit addressed to more than one bank.
A. Commercial
B. Non commercial
C. Circular
D. All the above
40: _______ is a letter of credit issued for the convenience of travelling public.
A. Commercial
B. Non commercial
C. Circular
D. All the above
41: Expand AR
A. Air radar
B. Air rail
C. All risk
D. At risk
42: ______ is an example for personal character
A. Enthusiasm
B. Qualification
C. Activities
D. All the above
43: __________ application letters are written in response to an advertisement.
A. Unsolicited
B. Personal
C. Solicited
D. Official
44: _____ is an annexure to any job application
A. Bio data
B. Resume
C. Curriculum vitae
D. All the above
45: _______ is a document that outlines the contents of a forthcoming meeting.
A. Minutes
B. Notice
C. Agenda
D. Quorum
46: ______ is similar to a report.
A. Minutes of resolution
B. Minutes of narration
C. Minutes of meeting
D. Minutes of discussion
47: Minutes are of ____ types.
A. One
B. Two
C. Three
D. Five
48: _____ is a character of a good speech.
A. Clarity
B. Brevity
C. Concrete
D. All the above
49: Noise is an example for ____ barrier
A. Medium
B. Physical
C. Semantic
D. None of the above
50: Bypassed instruction is an example for ____ barrier.
A. Medium
B. Physical
C. Semantic
D. None of the above
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