User Support MCQs
User Support MCQs
Try to answer these User Support MCQs and check your understanding of the User Support subject. Scroll down and let's begin!
1: A single point of contact for users in need of technology support is called ____.
A. Outsourcing
B. Relationship
C. Word processor
D. A help desk
2: A way in which a current problem is similar to other problems are called ____.
A. Analogies
B. False
C. Verification
D. Paraphrasing
3: The computer technology industry association (comptia) a+ exam is an example of a ____.
A. Vendor-neutral exam.
B. Vendor-specific exam.
C. Help desk agent exam.
D. Vendor-sponsored exam.
4: Application software that is intended for use in a specialized business environment is called ____.
A. Carpal tunnel syndrome
B. An industry-specific application
C. Personal information manager
D. An invasion of privacy
5: The most effective strategy for using a script is to ____.
A. Read the script verbatim to the user
B. Restate the script in your own words
C. Memorize the script
D. Use the script only when needed
6: A situation where two software packages use resources in incompatible ways is called a(n) ____.
A. Conflict
B. Performance problem
C. IRQ problem
D. Inconsistency
7: A substantially rewritten software package that contains major new features is called a(n) ____.
A. New version
B. Update
C. New release
D. Patch
8: The average time it takes a help desk to respond to incidents is ____.
A. Call time
B. Wait time
C. Abandonment rate
D. Response rate
9: A vendor-specific certification is ____.
A. Vendor neutral
B. Required for employment
C. An industry-wide exam
D. None of these
10: Before a support specialist installs a software application, he or she should ____.
A. FULL
B. SMALL
C. Near
D. None of this
11: The biggest enemy of most printers is ____.
A. Vacuuming printer dust inside the case
B. Printer paper dust
C. Refilled ink cartridges
D. Paper jams
12: Under normal circumstances, the body of a document should be formatted in a ____ typeface.
A. Script
B. Serif
C. Compound
D. Cursive
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User Support MCQs
