Total Quality Management MCQs (Aerospace & Aeronautical Engineering)
Total Quality Management MCQs (Aerospace & Aeronautical Engineering)
Answer these 500+ Total Quality Management MCQs and see how sharp is your knowledge of Total Quality Management.
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1: What is a specific risk acceptable if it has been reduced?
A. A level that does not present a risk
B. A level that is too high
C. A level that the organization can absorb
D. A level that is lower than the original risk
E. A level that does not impose an unacceptable burden
2: What is an acceptable level of risk for an organization to absorb?
A. Introducing new products
B. Increased risk of business failure
C. Current operations
D. Increased risk of cyber attacks
E. Reducing expenses
3: What is the healthcare industry's term for a change or event that is not consistent with the desired or usual outcome?
A. Adverse event
B. Failure
C. Incident
D. Unplanned event
4: What do adverse events not match?
A. Risk
B. Desired or usual outcome
C. Harm
D. Intent
E. Condition
5: What are used to organization verbal information into some type of visual pattern?
A. Venn diagram
B. Flowchart Allows
C. Tree Diagram
D. Tree Diagram Shows
E. Affinity Diagram Facilitates
6: What type of diagram facilitates organization and consideration of a group of ideas?
A. Affinity Diagram
B. Hierarchy Chart
C. Venn Diagram
7: What are the actions to ensure that a process or activity supports the organization's strategy, goals and objectives?
A. Establishing and enforcing standards
B. Alignment
C. Culture
D. Defining and measuring success
E. Definition
8: What do alignment actions ensure a process or activity supports?
A. Strategy, goals and objectives
B. Communication and collaboration
C. Process, products and services
D. Process design
E. People, systems and processes
9: What is the name of the system that incorporates signal lights used in manufacturing settings to notify employees of a quality or process problem?
A. Indicator
B. Red light
C. Yellow light
D. Andon
10: ANSI presides over the creation and use of thousands of what?
A. Norms and guidelines
B. Standards
C. Codes
11: ANSI is the U.S. member body of what organization?
A. International Electrotechnical Commission
B. International Organization for Standardization
C. World Health Oragnization
D. American National Standards Institute
12: A regulatory standard from what organization helped companies create and maintain occupational, health and safety management systems?
A. Occupational Safety and Health Administration
B. European Community Standard
C. National Institute for Occupational Safety and Health
D. American Industrial Hygiene Association
13: ANSI/AIHA Z10-2005 is what type of standard?
A. A guidance
B. A coding
C. A coding standard
D. A regulatory
E. A performance standard
14: What is another name for APQP?
A. Advanced Project Quality Planning
B. Advanced Product Quality Planning
C. Advanced Project Quality Plan
D. Advanced Process Quality Planning
E. Actions and Procedures for Quality Planning
15: What type of process is APQP used for developing products?
A. A process used for making products
B. A quality assurance process
C. A quality process used for developing products
D. A process used for creating products
E. A process used for improving products
16: What type of standard is AS/NZS 4360?
A. Dutch standard
B. Australian standard
C. British standard
D. American standard
17: What is a standard that describes a seven step process for performing risk management?
A. AS/NZS 4360
B. PCI DSS
C. ISO27001
D. ISO 9001
E. ISO 27001
18: What is the name of the non-profit organization that is responsible for developing and promoting quality related information, technology and training?
A. American Academy of Pediatrics
B. American Society for Quality
C. American Statistical Association
D. American Society for Testing and Materials
19: A systematic process of collecting and analyzing data to determine the current, historical or projected compliance of an organization to a regulation or standard is known as what?
A. Compliance
B. Inspection
C. Assessment
D. Oversight
20: What helps companies measure the effectiveness of a quality system?
A. Tools
B. Assessments
C. Process improvement audits
D. Processes
E. Surveys
21: What is the assessment, inspection, or examination of a quality system to determine compliance to requirements. Performed onsite?
A. Inspections
B. Audit
C. Performance audit
D. Inspection
E. Assessment
22: A quality system audit can be performed on an entire organization or a specific function, process or what?
A. Quality function
B. Function
C. Process or product
D. Process or production step
E. Quality assurance
23: What does eliminating overproduction do?
A. Prevents defects
B. Reduces costs
C. Reduces waste
D. Increases efficiency
E. Increases profits
24: What type of intelligence is transferred?
A. Animal
B. Human
C. Robot
25: An international initiative that requires financial services companies to have a more risk sensitive framework for the assessment of regulatory capital requirements is called what?
A. Basel IV
B. Basel II
C. Basel III
26: What is Basel II?
A. An international initiative
B. A currency
C. A banking regulation
D. A treaty
27: What improvement technique involves comparing a company to other companies that are doing well?
A. Periodic review
B. Case study
C. Benchmarking
D. Peer pressure
E. Change management
28: What is the process of performing a business process that is considered to be the best way to improve an organization's performance?
A. Process redesign
B. Best practice
C. Control
D. Process improvement
E. Execution
29: What is the best practice used to improve an organization's performance?
A. A method or practice of performing a business process
B. Allocating resources in an effective way
C. Making changes to the organization's structure
D. Implementing new technology
30: What process is used to generate ideas within a group or team?
A. Brainstorming
B. Ideation
C. Critique
D. Disscussion
31: What is an example of a breakthrough improvement?
A. The development of a product that meets or exceeds customer expectations
B. A new way of thinking about an old problem
C. The implementation of an innovative process change
D. A dynamic, decisive movement to a new, higher level of performance
E. A quantum leap in technology
32: What is a common term used to describe breakthrough improvement?
A. A new way of doing things
B. A dynamic, decisive movement
C. A creative idea
D. Continuous learning
E. Continuous improvement
33: What is a framework for managing occupational, health, and safety practices?
A. BS8800 British standard
B. NIOSH 8000
C. OSHA 1910
D. OH&S manual
E. NIOSH standard
34: What is the name of the framework for occupational health and safety practices in the United Kingdom?
A. OHSAS 18001
B. OSHWA
C. IOSH
D. BS8800
35: Calibration is to a standard of what?
A. Precision
B. Accuracy
C. Accuracy and Precision
D. Timing
36: What is the result of a cause and effect diagram also called?
A. Venn Diagram
B. Cause and Effect Chart
C. Cause and Effect Matrix
D. Ishikawa Diagram or a Fishbone Diagram
37: What does the business process involving the recording and resolution of issues arising post-production involve?
A. Post-production coordinator
B. QA
C. CCM
D. PM
E. Production
38: A written statement from a quality management department states that the product being shipped meets the customer's specifications, what is known as?
A. Statement of quality
B. Certificate of compliance
C. Release
D. Written confirmation of product quality
E. Written assurance of quality
39: What does the acronym CQIA stand for?
A. Commission on quaternary education
B. Congruent quality improvement approach
C. Cancer quality institute
D. Community quality of life index
E. Certified quality improvement associate
40: What is another name for a quality improvement associate?
A. CQIA
B. Quality Coordinator
C. CPA
D. Quality assurance associate
E. Quality Assurance Specialist
41: What is the process of requesting, evaluating, planning and implementing change to a system or aspect of a business?
A. Change management
B. Change initiative
C. Change proposal
D. Organizational development
E. Process improvement
42: What type of process is change management?
A. The coordination and communication of efforts to achieve a common objective
B. The process of managing uncertainty
C. The process of requesting, evaluating, planning and implementing change
D. The process of transforming an organization
E. The management of relationships with others involved in change
43: What is the name of the simple form quality managers can use to collect data?
A. Sheets Forms
B. Questionnaires
C. Surveys
44: What does it involve eliminating that don't add value?
A. Procedures
B. Positions
C. Ideas
D. Activities
E. Processes
45: What is the goal of improving processes by eliminating inefficiencies?
A. Increase speed
B. Reduce costs
C. Decrease costs
D. Decrease cycle time
E. Increase effectiveness
46: What is the process of collecting customer complaint data known as?
A. Telephone survey
B. Complaint tracking
C. Handling customer complaints
D. Contact center management
E. Resolving customer complaints
47: What is the purpose of complaint tracking?
A. The process of managing customer complaints
B. The process of resolving customer complaints
C. The management of complaints by the company
D. The identification of customer issues and the provision of feedback
E. The process of collecting customer complaint data
48: What is the act of conforming to prescribed specifications, regulations, or standards?
A. Following
B. Compliance
C. Obeying
D. Regulation
E. Standardization
49: What does the term "compliance" mean?
A. Coercive
B. Agreement
C. Complying
D. Complimentary
E. Regulatory
50: What type of entity could be a regulatory body?
A. Authoritative
B. Regulator
C. Conformance
D. Regulatory
E. Enforcement
Total Quality Management MCQs (Aerospace & Aeronautical Engineering)
