These Communicating for Service multiple-choice questions and their answers will help you strengthen your grip on the subject of Communicating for Service. You can prepare for an upcoming exam or job interview with these 20+ Communicating for Service MCQs.
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A. Structured
B. Unstructured
C. Both a & b
D. None of these
A. True
B. False
A. Small automated process
B. Automated process
C. Largely automated process
D. None of these
A. True
B. False
A. Data Structure systems
B. Data Services systems
C. Digital Signal systems
D. Decision support systems
A. Economic ordering quantity (EOQ) modal
B. Quantity model
C. Both a & b
D. None of these
A. True
B. False
A. Information overload
B. Information system
C. Integrated information system
D. Managing information
A. Information overload
B. Information system
C. Integrated information system
D. Managing information
A. Information overload
B. Information system
C. Integrated information system
D. Managing information
A. Information overload
B. Organization as an information system
C. Integrated information system
D. Managing information
A. Information overload
B. Information system
C. Integrated information system
D. Text analytics
A. Poor menu management
B. Customer dissatisfaction
C. Service failure
D. Managing information
A. When something goes wrong in the data analytics process.
B. Tendency of an information system to produce and transmit too much data.
C. When the information system shuts down because there is too much data for it to handle.
D. Tendency of information to require a lot of storage space in a computer system.
A. Four Seasons Hotels & Resorts International
B. Starbucks Seattle
C. Sysco’s FreshPoint in Orlando
D. Olive Garden Corporate
A. A formula calculating how much a company should order based on time of year and need
B. A formula calculating how much money the total order will be
C. A formula calculating when the company should reorder specific products
D. A formula calculating the optimum reorder size
A. A system that informs employees about guests arriving
B. A system that is used to see competitors’ room rates
C. A system designed to bring together numerous diverse sources
D. A system designed to book appointments on site and save them all into the same calendar
A. Cost
B. Service setting
C. Service staff
D. Geographical area
A. Information on guest’s personal information
B. Information on employees’ records
C. Locations on site where people like to go based on customer feedback
D. Locations of various points of interest
A. Kayak
B. Amazon
C. Trip Advisor
D. Expedite
A. MyResort
B. ByRequest
C. Mystique
D. My-RC Experience
A. Pictures of the food
B. Lists of ingredients
C. List of supplies
D. Labels with day-dots
A. Marriott
B. Four Seasons
C. Ritz-Carlton
D. Hyatt
A. United Airlines
B. Holiday Inn Express
C. Southwest Airlines
D. Marriott Hotels
A. Having an iPad in every guest room for guests to use like a phone
B. Having a key pad to get into a guest room instead of a room key
C. Having microchips on room service food carts that alert staff to remove the dirty carts from the hallway
D. Having a room service speed dial on the hotel phone
A. Cross-sell system
B. Point of sale system
C. Daily count system
D. Point of service system
A. Automatic reply system
B. Point of service system
C. Automatic support system
D. Decision support system