Our experts have gathered these Guest Experience MCQs through research, and we hope that you will be able to see how much knowledge base you have for the subject of Guest Experience by answering these 10+ multiple-choice questions.
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A. Information-lean environment
B. Information-rich environment
C. Assessment center
D. None of these
A. Choices
B. Decisions
C. Both a & b
D. None of these
A. True
B. False
A. Theming
B. Beliefs
C. Norms
D. Ritual
A. Hilton
B. Disney
C. Marriott
D. Six Flags
A. Theming
B. Moment of truth
C. Marketing strategy
D. Strategic planning
A. Themes
B. Music
C. Architecture of building
D. Grass and trees
A. Kitchen test
B. Server test
C. Rest Room test
D. Chef test
A. Managers
B. The CEO
C. The competitors
D. The employees
A. Breaking even and guest satisfaction
B. Wait time and service delivery
C. Safety and security
D. Moment of truths and price points
A. The organizations slogan or catch phrase
B. The condition of the staff
C. The organization’s use of its space
D. The attentiveness of servers
A. Hotel
B. Bar
C. Restaurant
D. Cruise Lines
A. Free breakfast
B. Free food in fridges in guest rooms
C. “heavenly recliners” in every guest room
D. “heavenly bed”
A. Consistency of the experience
B. Cleanliness
C. Ease of finding one’s way around
D. All of these
A. Physiologically
B. Demographically
C. Emotionally
D. Cognitively
A. Being a Hilton Honors rewards member for the past 10 years
B. Knowing a lot about a cruise line
C. Having a lot of money to travel
D. Going to the same hotel chain 2 times in the past year
A. Being a Marriott Rewards member for 2 years and keeping loyal to the Marriott brand
B. Being a Dunkin Donuts rewards member
C. Not traveling unless it is a necessity
D. Going to a boutique hotel for the first time in a new city
A. How smart the guests are
B. How many times the guests have been there
C. How much money the guest will be spending
D. The knowledge brought into the experience
A. Pleasure and displeasure
B. Pleasure/displeasure and arousal
C. Arousal and satisfaction
D. Happiness and sadness