The following Developing the Hospitality Culture MCQs have been compiled by our experts through research, in order to test your knowledge of the subject of Developing the Hospitality Culture. We encourage you to answer these 20+ multiple-choice questions to assess your proficiency.
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D. All of these
C. Both a & b
D. None of these
D. None of these
A. Behavior of CEO
B. Behavior of employees
C. Behavior of organizational leaders
D. Revenue of company
A. Drives its reputation
B. Drives its competition
C. Drives revenue up
D. Drives revenue down
A. Niche market
B. Competitive advantage
D. Organizational culture
A. Has value to its members, is unique, cannot be easily copied
B. Appeals to everyone and is familiar
C. Is always as expected
D. It forces people of out their comfort zone
A. Are lazy
B. Will do just the bare minimum
C. Are overachievers
D. Intend on doing a good job
A. Employees will work to their best ability
B. Employees will solely be motivated by extrinsic rewards
C. Employees will solely be motivated by intrinsic rewards
D. Employees will not be motivated
A. The wait staff immediately knowing your party’s names
B. Friendly staff
C. Reasonably priced
B. Strategic marketing
A. A group of part-time or temporary employees
B. A smaller group within a larger group that has similar values
C. A cross-functional team engaged to evaluate a specific process or procedure
D. A group of customers, all the same age
A. A team member cannot be seen out of costume.
B. Costumes can be transported around the park in large clear plastic bags.
C. A cast member is not allowed to go in certain parts of the park depending on what character they are.
D. A cast member cannot speak in their own voice while in costume.
D. Entertainment for guests
D. Holiday Inn