Motivating Exceptional Service MCQs
Motivating Exceptional Service MCQs
Answer these 30+ Motivating Exceptional Service MCQs and see how sharp is your knowledge of Motivating Exceptional Service.
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1: The needs of individuals for significant accomplishments, setting and meeting high standards, and excelling in what they do ,this statement is related to ________ .
A. Simulation
B. Achievement needs
C. Economic needs
2: Which of the correct statements about Authority-acceptance theory ?
A. The needs of individuals for a steady and sufficient stream of income, necessary for purchasing the essentials in life
B. Giving employees authority to make decisions and gain greater control over their work.
C. Chester Barnard’s theory of what authority is and why people do or do not accept it.
D. All of these are incorrect
3: The needs of individuals for a steady and sufficient stream of income, necessary for purchasing the essentials in life, is known as _______ .
A. Economic needs
B. Empowerment
C. Equity theory
D. Ethical leadership
4: Empowerment is giving employees _______ to make decisions and gain greater control over their work.
A. Authority
B. Job
C. Equivalence
D. None of these
5: Equity theory is the theory that people consider what they get out of an endeavor .
A. True
B. False
6: Ethical leadership is a leadership that is directed and driven by a respect for ethics ________ for the beliefs, dignity, and rights of others.
A. Beliefs
B. Values
C. Respectful
D. ALL of these
7: Expectancy theory is the idea that organizations need to relate employee rewards directly to performance .
A. True
B. False
8: A group of employees that exist because of the formal structure of an organization is known as _______ .
A. Formal group
B. Informal group
C. Both a & b
D. None of these
9: Setting goals for individual employees and units for the purpose of motivating _________ Setting specific and challenging .
A. Lower performance
B. Maintain performance
C. Higher performance
D. None of these
10: The needs of individuals for learning and challenging work assignments is known as ________ .
A. Growth needs
B. Hedonic treadmill
C. Informal group
D. None of these
11: The tendency of people to return to a relatively stable level of happiness despite positive (or negative) events, purchases, or life changes is known as ________ .
A. Growth needs
B. Hedonic treadmill
C. Informal group
D. None of these
12: Informal group is a social group that forms without guidance from the organization.
A. True
B. False
13: A process to influence others is known as ________ .
A. Growth needs
B. Hedonic treadmill
C. Informal group
D. Leadership
14: A process of having each employee set specific and measurable goals is known as ________ .
A. Growth needs
B. Hedonic treadmill
C. Management by Objectives
D. Leadership
15: Motivation is the _________ force that energizes people to do what they do in a given situation.
A. Drive
B. Compelling
C. Both a & b
D. None of these
16: Positive reinforcement providing rewards to employees for organizationally approved behaviors .
A. Positive reinforcement
B. Recognition needs
C. Recognition program
D. Service-profit chain
17: Recognition needs are the needs of individuals for praise and attention from ________ .
A. Customers
B. Colleagues
C. Superiors
D. All of these
18: Recognition programs provide a reward to employees who achieve a notable goal.
A. True
B. False
19: Self-efficacy is the beliefs of employees that their ________ are sufficient to perform at the desired level.
A. Knowledge
B. Skills
C. Abilities
D. All of these
20: Self-managed team is a team that is empowered to control its own task behaviors with relatively little external control.
A. True
B. False
21: Service-profit chain is the idea that organizational practices affect _________ , which affects ___________ , which ultimately affects profitability.
A. Customer satisfaction
B. Employee motivation
C. Both a & b
D. None of these
22: Goals that are Specific, Measureable, Attainable, Results oriented, and Time bound .
A. Social needs
B. SMART goals
C. Co-production
D. None of these
23: The needs of individuals to be part of a group is known as ________ .
A. Social needs
B. SMART goals
C. Co-production
D. None of these
24: Two or more individuals, working together who are performing organizationally relevant tasks to achieve one or more common goals is known as ________ .
A. Team
B. SMART goals
C. Co-production
D. None of these
25: Which of the following is NOT a traditional way of motivating employees already in a company?
A. Tuition reimbursement
B. Cash incentives
C. Signing bonus
D. A monthly reward for extra PTO
26: What term best describes “the idea that organizational practices affect employee motivation”?
A. Incentive motivation
B. Intangible incentives
C. Service distribution chains
D. Service profit chains
27: Which of the following is considered an economic need?
A. Easy access to health care services
B. The ability to make a mortgage payment
C. Participation in an employee wine and dine
D. Opportunities for promotion
28: Last year, Anthony was hired by a new firm making twice as much as he used to. He then bought a bigger house, new car, and new wardrobe. He is again dissatisfied with the amount of money he makes. This is an example of
A. Social life cycle
B. Economic life cycle
C. Economic needs
D. Hedonic treadmill
29: Which of the following is an example of a formal and informal group?
A. A fraternity and your roommates from college
B. A fraternity and a sorority
C. A sports team and a coaching association
D. Roommates and your friends from your hometown
30: What term is used to describe the needs of individual to receive praise and attention?
A. Social needs
B. Praise
C. Recognition needs
D. Incentives
31: Which of the following examples best fits the term “formal recognition”?
A. A high five
B. Being mentioned in the weekly newsletter at work
C. A manager saying, “Thank you, you are a great asset to this company”
D. A manager mentioning the exceptional job you did on a project during a manager meeting
32: Opportunities for personal growth must
A. Be decided depending on work performance
B. Be carefully paired with employee development
C. Depend on the individual employee
D. Be balanced with careful employee development
33: Which term is used for determining the needs of individuals for significant accomplishments?
A. Incentive needs
B. Achievement needs
C. Social recognition
D. Recognition needs
34: Achievement needs can also be fulfilled while
A. Satisfying economic needs
B. Offering incentives
C. Satisfying social needs
D. Offering rewards
35: What is a key advantage of a non-cash reward?
A. They are cheaper than economic rewards.
B. They make the workplace more comfortable.
C. They create a lasting memory on the employee.
D. More people can be acknowledged with non-cash awards.
36: In the long run, what does empowerment do?
A. Changes how decisions are made
B. Gives employees a say in changes in the workplace
C. Helps achieves a mission
D. Helps establish values
37: The five keys to implementing an effective empowerment program are
A. Training, willingness, measurement, incentives, and managerial buy-in
B. Training, focus, care, time, and procedure
C. View, method, care, time, and willingness
D. Planning, preparation, focus, organizational view, and careful implementation
38: Which of the following is NOT a situation where empowerment is less appropriate?
A. If the service is customized or personalized.
B. The basic business strategy emphasizes low-cost.
C. The tie to most customers is short term.
D. The business environment is highly predictable.
39: Which term best fits “the beliefs of employees that their knowledge, skills, and abilities are sufficient to perform at the desired level”?
A. Expectancy theory
B. Measurement theory
C. Self-efficacy
D. Equity theory
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Motivating Exceptional Service MCQs
