Answer these 50+ Business and Professional Excellence MCQs and see how sharp is your knowledge of Business and Professional Excellence.
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A. Communication apprehension
B. Audience-based communication apprehension
C. Context-based communication apprehension
D. Situational communication apprehension
A. Communication bravado
B. Communication apprehension
C. Both
D. None
A. True
B. False
A. Location
B. Space
C. Occasion
D. All of these
A. Audience-based communication apprehension
B. Context-based communication apprehension
C. Situational communication apprehension
D. Trait communication apprehension
A. Encode
B. Decode
C. Message
D. None
A. Encode
B. Decode
C. Message
D. None
A. Making a decision
B. Conducting an evaluation
C. Making a selection
D. All of these
A. True
B. False
A. Individual
B. Communal
C. Professional
D. All of these
A. Enhance
B. Interpret
C. Interfere
D. All of these
A. Between only senders
B. Between only receivers
C. Between sender and receiver
D. None
A. Verbal
B. Nonverbal
C. Both
D. None
A. True
B. False
A. Feedback
B. Message
C. Both
D. None
A. Only internal
B. Only external
C. Both
D. None
A. Teamwork
B. Integrity
C. Safety
D. All of these
A. Being audience centered
B. Understanding the context
C. Possessing the ability to adapt
D. All of these
A. Receiver
B. Sender
C. Interpreter
D. None
A. Receiver
B. Sender
C. Interpreter
D. None
A. Audience-based communication apprehension
B. Context-based communication apprehension
C. Situational communication apprehension
D. Trait communication apprehension
A. Audience-based communication apprehension
B. Context-based communication apprehension
C. Situational communication apprehension
D. Trait communication apprehension
A. Ethics
B. Ethical considerations
C. Ethical dilemmas
D. Values
A. True
B. False
A. True
B. False
A. True
B. False
A. True
B. False
A. True
B. False
A. Encode; decode
B. Decode; encode
C. Formulate; retrieve
D. Exchange; encode
A. Time and environment
B. Location, time, and occasion
C. Location and time
D. Occasion
A. A clock ticking loudly
B. Being hungry
C. Tiredness
D. Multitasking
A. Ruffling papers
B. Whispering during a meeting
C. Being tired
D. A coworker distracting you by tapping their foot
A. Ethical dilemmas
B. Ethical considerations
C. Moral concerns
D. Moral compass
A. Trait
B. Audience-based
C. Context-based
D. Situational
A. Know yourself
B. Engage others
C. Your personal communication
D. Step into the customer’s shoes
A. Situational
B. Context-based
C. Audience-based
D. Trait
A. Peer evaluation
B. Subordinate status
C. Conspicuousness
D. Novelty
A. Discerning right from wrong
B. Cheating
C. Disclosure of information
D. Power abuse
A. Six marketing reps meet to discuss ideas for targeting new customers.
B. Decision makers can react more quickly to market changes
C. Only medium and large companies compete globally.
D. Creates a permanent record
A. Religion
B. Communication
C. Politics
A. Persuasive requests for adjustment
B. Persuasive attempts to sway your audience with strong-arm tactics
C. Persuasive requests for action
D. Persuasive requests for compliance
A. You want to soften the blow of the negative news
B. The reader has an emotional investment in the situation
C. The reader has ignored repeated messages
D. You need to maintain a close working relationship with the reader
A. Emphasize a desire for a good relationship in the future.
B. Avoid clichés that are insincere in view of the bad news.
C. Consider the unique needs of every group that is affected
D. Allows the readers to reach the main idea of the message in less time
A. Not assume that a fair adjustment will be made
B. Use the indirect approach
C. Always maintain a professional tone
D. Not request specific action; leave that to the reader
A. Avoiding
B. Forcing
C. Accommodating
D. Collaborating
E. Compromising
A. TweetDeck
B. Twitpic
C. Twitterfeed
D. Twitterholic
E. Twitterfeed.
A. Uses no contractions or first-person pronouns.
B. Follows the indirect plan.
C. Is as formal as the report itself.
D. Highlights the report's findings, conclusions, and recommendations.
A. Summarize the key points
B. Introduce new material to expand the scope
C. List all of the action items
D. Present the benefits of following the recommendations
A. Gender and ethnicity
B. Learning preferences and sexual
C. Orientationage and religious
D. Priorities and time management.
A. Restraint
B. Contradict
C. Efficient
D. Endurance