Business and Professional Excellence MCQs

Business and Professional Excellence MCQs

Answer these 50+ Business and Professional Excellence MCQs and see how sharp is your knowledge of Business and Professional Excellence.
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1: _____explains a person’s fear of speaking to certain people or groups.

A.   Communication apprehension

B.   Audience-based communication apprehension

C.   Context-based communication apprehension

D.   Situational communication apprehension

2: An individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons is called_____

A.   Communication bravado

B.   Communication apprehension

C.   Both

D.   None

3: Communication bravado means having a positive view of one’s own communication which is also good in reality.

A.   True

B.   False

4: Context refers to the_____where communication occurs

A.   Location

B.   Space

C.   Occasion

D.   All of these

5: _____describes a fear of communicating in certain contexts, for example, a fear of public speaking.

A.   Audience-based communication apprehension

B.   Context-based communication apprehension

C.   Situational communication apprehension

D.   Trait communication apprehension

6: When we make meaning out of verbal and nonverbal cues others send it is called_____

A.   Encode

B.   Decode

C.   Message

D.   None

7: Use of verbal and nonverbal cues to help others understand what we mean refers to_____

A.   Encode

B.   Decode

C.   Message

D.   None

8: Ethical consideration refers to the variety of factors important for us to consider in any scenario in which we’re_____

A.   Making a decision

B.   Conducting an evaluation

C.   Making a selection

D.   All of these

9: Ethical dilemmas are the situations that perfectly present clear choices between right and wrong or good and evil.

A.   True

B.   False

10: Ethics means the discussion, determination, and deliberation processes that attempt to decide what is right or wrong, what others should or should not do, and what is considered appropriate in our_____lives.

A.   Individual

B.   Communal

C.   Professional

D.   All of these

11: External noise refers to outside distractions that _____the message.

A.   Enhance

B.   Interpret

C.   Interfere

D.   All of these

12: Feedback is the Information or messages communicated_____

A.   Between only senders

B.   Between only receivers

C.   Between sender and receiver

D.   None

13: Human communication is the process of making sense of the world and sharing that sense with others by creating meaning through the use of _____messages.

A.   Verbal

B.   Nonverbal

C.   Both

D.   None

14: Internal noise means the internal conditions or distractions that interfere with the message.

A.   True

B.   False

15: The information or feedback that is communicated is called_____

A.   Feedback

B.   Message

C.   Both

D.   None

16: Noise is the _____ disruption to the context.

A.   Only internal

B.   Only external

C.   Both

D.   None

17: Organizational values refer to specific principles or guidelines such as _____or ownership that are typically outlined in support of any given organizational mission or goal.

A.   Teamwork

B.   Integrity

C.   Safety

D.   All of these

18: Along with being recognized for your skills as a communicator, serving as a role model to those around you, recognizing your strengths and developing your weaknesses_____is included in professional excellence.

A.   Being audience centered

B.   Understanding the context

C.   Possessing the ability to adapt

D.   All of these

19: The listener who interprets the message is called_____

A.   Receiver

B.   Sender

C.   Interpreter

D.   None

20: The person initiating the exchange is called_____

A.   Receiver

B.   Sender

C.   Interpreter

D.   None

21: _____refers to apprehension to communicate in specific sets of circumstances.

A.   Audience-based communication apprehension

B.   Context-based communication apprehension

C.   Situational communication apprehension

D.   Trait communication apprehension

22: _____means that one possesses a “shy trait”.

A.   Audience-based communication apprehension

B.   Context-based communication apprehension

C.   Situational communication apprehension

D.   Trait communication apprehension

23: Moral principles or rules that determine ethical behaviors are called as_____

A.   Ethics

B.   Ethical considerations

C.   Ethical dilemmas

D.   Values

24: Those who think their communication is effective when others view it as ineffective have what is referred to as communication bravado.

A.   True

B.   False

25: The feeling that all eyes are on you is referred to as conspicuousness.

A.   True

B.   False

26: Face-to-face communication is always superior to other channels of communication.

A.   True

B.   False

27: Competent communicators have the ability to adhere to the rules and norms of different communication situations.

A.   True

B.   False

28: Communication skills are necessary competencies in the workplace.

A.   True

B.   False

29: When you send messages, you ______ them; when you receive messages, you ______ them.

A.   Encode; decode

B.   Decode; encode

C.   Formulate; retrieve

D.   Exchange; encode

30: Context refers to the ______ in which communication occurs.

A.   Time and environment

B.   Location, time, and occasion

C.   Location and time

D.   Occasion

31: Which of the following is the best example of external noise?

A.   A clock ticking loudly

B.   Being hungry

C.   Tiredness

D.   Multitasking

32: Which of the following is the best example of internal noise?

A.   Ruffling papers

B.   Whispering during a meeting

C.   Being tired

D.   A coworker distracting you by tapping their foot

33: ______ are the variety of factors important for us to consider in any scenario in which we’re making a decision, conducting an evaluation, or making a selection.

A.   Ethical dilemmas

B.   Ethical considerations

C.   Moral concerns

D.   Moral compass

34: A fear of public speaking is an example of what type of communication apprehension?

A.   Trait

B.   Audience-based

C.   Context-based

D.   Situational

35: The KEYS acronym for the workplace includes which of the following?

A.   Know yourself

B.   Engage others

C.   Your personal communication

D.   Step into the customer’s shoes

36: A person’s fear of speaking to certain people or groups is called ______ apprehension.

A.   Situational

B.   Context-based

C.   Audience-based

D.   Trait

37: Having your manager evaluate your presentation to your team is an example of which type of cause for communication apprehension?

A.   Peer evaluation

B.   Subordinate status

C.   Conspicuousness

D.   Novelty

38: Which of the following best describes integrity for your communication interactions?

A.   Discerning right from wrong

B.   Cheating

C.   Disclosure of information

D.   Power abuse

39: An important benefit of “flat” organizational structures is that ________.

A.   Six marketing reps meet to discuss ideas for targeting new customers.

B.   Decision makers can react more quickly to market changes

C.   Only medium and large companies compete globally.

D.   Creates a permanent record

40: Improvements in _____ technology have helped make globalization possible.

A.   Religion

B.   Communication

C.   Politics

41: The bulk of your persuasive business messages will involve ______________.

A.   Persuasive requests for adjustment

B.   Persuasive attempts to sway your audience with​ strong-arm tactics

C.   Persuasive requests for action

D.   Persuasive requests for compliance

42: The direct approach to organize negative news messages should be used when ________.

A.   You want to soften the blow of the negative news

B.   The reader has an emotional investment in the situation

C.   The reader has ignored repeated messages

D.   You need to maintain a close working relationship with the reader

43: When conveying negative organizational news, you should ________.

A.   Emphasize a desire for a good relationship in the future.

B.   Avoid clichés that are insincere in view of the bad news.

C.   Consider the unique needs of every group that is affected

D.   Allows the readers to reach the main idea of the message in less time

44: When making claims or requesting adjustments, you should ________.

A.   Not assume that a fair adjustment will be made

B.   Use the indirect approach

C.   Always maintain a professional tone

D.   Not request specific action; leave that to the reader

45: ______ is the conflict-handling style that both parties give up something to gain something.

A.   Avoiding

B.   Forcing

C.   Accommodating

D.   Collaborating

E.   Compromising

46: ________ automatically tweets posts published on a blog using rss technology.

A.   TweetDeck

B.   Twitpic

C.   Twitterfeed

D.   Twitterholic

E.   Twitterfeed.

47: In a formal report, the letter or memo of transmittal usually ________.

A.   Uses no contractions or first-person pronouns.

B.   Follows the indirect plan.

C.   Is as formal as the report itself.

D.   Highlights the report's findings, conclusions, and recommendations.

48: Don't ________ in the closing section of a business report.

A.   Summarize the key points

B.   Introduce new material to expand the scope

C.   List all of the action items

D.   Present the benefits of following the recommendations

49: Elements of human diversity include all of the following except ________.

A.   Gender and ethnicity

B.   Learning preferences and sexual

C.   Orientationage and religious

D.   Priorities and time management.

50: To achieve an effective design, pay careful attention to __________ by striving for simplicity.

A.   Restraint

B.   Contradict

C.   Efficient

D.   Endurance