Business Interpersonal Communication MCQs
Business Interpersonal Communication MCQs
Our team has conducted extensive research to compile a set of Business Interpersonal Communication MCQs. We encourage you to test your Business Interpersonal Communication knowledge by answering these 40+ multiple-choice questions provided below.
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1: A strategy for communicating with a supervisor in which the employee evaluates the supervisor’s needs and preferences and then develops a message, an argument, or a proposal that lines up with those needs and preferences refers to_____
A. Customer relations
B. Advocacy
C. Gatekeeping
D. None
2: A group of individuals who regularly share a line of communication; can be_____
A. Formal
B. Informal
C. Both
D. None
3: Theory developed by Sandra Petronio that describes how people establish rules about privacy and manage privacy using spatial metaphors is called communication privacy management.
A. True
B. False
4: The interaction between employees or representatives of an organization or business and the people the organization sells to or serves is known as_____
A. Customer service
B. Customer relations
C. Both
D. None
5: Dyads means_____
A. One person communicating
B. Two people communicating
C. Two groups communicating
D. None
6: The people or entities that an organization serves or provides products to refer to_____
A. Internal customers
B. External customers
C. Both
D. None
7: The official lines of communication and reporting structure prescribed by the organizational chart refer to_____
A. Formal communication network
B. Informal communication network
C. Communication management
D. Grapevine
8: When subordinates pass some, but not all, of the information on to the supervisor it is called_____
A. Customer relations
B. Advocacy
C. Gatekeeping
D. None
9: When a superior is given a message that the subordinate has changed or altered to serve his or her own purposes it is called_____
A. Customer relations
B. Advocacy
C. Gatekeeping
D. General distortion
10: Regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart refer to_____
A. Informal communication network
B. Grapevine
C. Formal communication network
D. Both a and b
11: Regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart refer to_____
A. Informal communication network
B. Grapevine
C. Formal communication network
D. Both a and b
12: A strategy for communicating with a supervisor in which the employee acts warm and friendly toward him or her is known as_____
A. Customer relations
B. Advocacy
C. Gatekeeping
D. Ingratiation
13: An employee who needs services or products from other parts of the organization to complete his or her work refers to_____
A. Internal customer
B. External customer
C. Both
D. None
14: The co creation of meaning as people interact is known as_____
A. Formal communication
B. Informal communication
C. Personal communication
D. Interpersonal communication
15: _____ is characterized by feelings of closeness and trust that you share with other people
A. Friendship
B. Intimacy
C. Professionalism
D. None
16: Organizational chart is the visual representation of the supervision and reporting structure of a company that outlines the_____ communication network.
A. Formal
B. Informal
C. Both
D. None
17: Displaying the behaviors of social etiquette and good manners in a professional setting refers to_____
A. Friendship
B. Intimacy
C. Professional etiquette
D. None
18: Self disclose means to share information that people already know about us.
A. True
B. False
19: A difference in perception that exists between employees and supervisors over fundamental areas such as organizational issues or basic job duties refers to_____
A. Negotiation
B. Semantic information distance
C. General distortion
D. None
20: Sexual identity is one’s identity based on_____
A. One’s gender
B. To whom one is attracted sexually
C. Both
D. None
21: Subordinate is an employee, typically a _____person.
A. Lower-status
B. Middle-status
C. Higher-status
D. All
22: _____occurs when an employee summarizes a message in such a way that emphasis is placed on certain aspects of the message.
A. Negotiation
B. Acceptance
C. Summarization
D. None
23: Superior is a_____ person.
A. Lower-status
B. Middle-status
C. Higher-status
D. All
24: The alteration of messages sent from supervisors to subordinates is called upward distortion.
A. True
B. False
25: The portion of the résumé that is void of text is called_____
A. Empty space
B. White space
C. Both
D. None
26: The failure of subordinates to pass information on to supervisors is called_____
A. Negotiation
B. Withholding
C. Advocacy
D. Compromise
27: Professional etiquette is a matter of displaying social etiquette or good manners in a professional setting.
A. True
B. False
28: Upward distortion occurs when messages are altered as they move up the employee chain.
A. True
B. False
29: Communication Privacy Management theory states that we regulate our privacy by the rules set by others.
A. True
B. False
30: Ingratiation is a more effective strategy than advocacy when communicating with supervisors.
A. True
B. False
31: Failure to be an active listener is one barrier to quality customer service.
A. True
B. False
32: Networking begins with interpersonal communication ______.
A. Relationships
B. Dyads
C. Triads
D. Partnerships
33: Word choice, tone of voice, and eye contact all reveal the ______ layer of a message.
A. Relational
B. Content
C. Context
D. Interpersonal
34: Which of the following is a technique used to alter messages?
A. Deciding
B. General distortion
C. Confusing
D. Fabrication
35: Which is the best example of communication within the white space?
A. Submitting a report to your supervisor
B. A weekly company meeting
C. Discussing an issue with someone in another department
D. Responding to an e-mail from your boss
36: Informal communication networks are commonly called ______.
A. Organizational charts
B. Departments
C. Grapevines
D. Hierarchies
37: Which of the following is true of sexual harassment at work?
A. It only refers to physical activity.
B. It can include pursuing someone romantically.
C. It is not legally defined.
D. It is best ignored.
38: When employees and supervisors do not share basic views of organizational issues and job duties, it is known as ______.
A. Semantic information distance
B. Self-disclosure
C. Upward distortion
D. Withholding
39: Regularly occurring lines of communication in an organization are known as ______.
A. General distortion
B. Networks
C. Gatekeeping
D. Strategies
40: An employee who needs services or products from other parts of the organization to complete his or her work is called a(n)______ employee.
A. Personal
B. Internal
C. Interpersonal
D. Local
41: A reason for discouraging workplace romance is ______.
A. Merit
B. Commitment
C. Favoritism
D. Drama
42: A ________ is the richest communication medium.
A. Telephone conversation
B. Retweet with a comment
C. Video podcast
D. Face-to-face conversation
E. Text message
43: All of the following except ________ are characteristics of social media and mobile communication.
A. Creating countless opportunities but few meaningful challenges
B. Deciding whether to promote the employee who has the better performance record or the employee who seems to be the better leader.
C. Stressing your wants and needs
D. Meeting minimum qualifications
44: A group in which a consumer desires to become a member is called a(n) _____ group.
A. Abstained
B. Tangential
C. Aspirational
D. Dissociative
E. Evading
45: Euphemisms are ____________.
A. Words that appear to describe but actually announce a
B. Speaker's attitude
C. Words that gain their meaning by making comparisons
D. Terms such as freedom, truth, and democracy
E. Innocuous terms substituted for blunt ones
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Business Interpersonal Communication MCQs
