Verbal and Nonverbal Communication MCQs
Verbal and Nonverbal Communication MCQs
Try to answer these 40+ Verbal and Nonverbal Communication MCQs and check your understanding of the Verbal and Nonverbal Communication subject.
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1: Gestures we use to release tension are called as_____
A. Codes
B. Adapters
C. Affect displays
D. Artifacts
2: Facial expressions and gestures that display emotion are called as_____
A. Codes
B. Adapters
C. Affect displays
D. Artifacts
3: Artifacts are the temporary embellishments or objects characteristic of a particular culture or institution that provide information—both good and bad;_____and organizational membership.
A. Personalities
B. Attitudes
C. Group affiliation
D. All of these
4: Codes are the categories of verbal communication.
A. True
B. False
5: Shared understanding of what communication means and what constitutes appropriate communication given the context refer to_____
A. Communication rules
B. Constitutive rules
C. Extrinsic rules
D. None
6: Rules that define what communication means by prompting us to count certain kinds of communication refer to_____
A. Communication rules
B. Constitutive rules
C. Extrinsic rules
D. None
7: The information being discussed; descriptive information is called_____
A. Introduction
B. Content layer
C. Principle
D. Main point
8: When we_____intensity of a facial expression,connected to a certain emotion it is called deintensification.
A. Enhance
B. Reduce
C. Both
D. None
9: Environment means constructed or natural surroundings that influence your communicative_____
A. Decisions
B. Attitude
C. Mood
D. All of these
10: The type of touch people use to show platonic affection toward each other is called as_____
A. Friendship touch
B. Professional touch
C. Intimacy touch
D. All of these
11: The type of touch that typically takes place within the context of a professional relationship is called as_____
A. Friendship touch
B. Functional touch
C. Intimacy touch
D. All of these
12: Haptics is the study of_____
A. Touch
B. Human contact
C. Emotions
D. Both a and b
13: Specific, widely understood meanings in a given culture that can substitute for a word or phrase refer to emblems.
A. True
B. False
14: Illustrators are the gestures that complement, enhance, or substitute for the_____
A. Verbal message
B. Nonverbal message
C. Both
D. None
15: Expression that exaggerates how we feel about something is called deintensification.
A. True
B. False
16: Kinesics is the general term for the study of human_____
A. Movement
B. Gestures
C. Posture
D. All of these
17: Highly personal and intimate touch used to communicate affection is called as
A. _____
B. Friendship touch
C. Functional touch
D. Intimacy touch
E. All of these
18: Hiding an expression connected to a felt emotion and replacing it with an expression more appropriate to the situation is called _____
A. Neutralization
B. Masking
C. Kinesics
D. None of these
19: The process of using facial expressions to hide how we really feel is called _____
A. Neutralization
B. Masking
C. Kinesics
D. None of these
20: Communication other than written or spoken language that creates meaning for someone is called_____
A. Verbal communication
B. Nonverbal communication
C. Human communication
D. None of these
21: The study of eye behavior is called_____
A. Kinesics
B. Oculesics
C. Proxemics
D. None
22: Physical appearance means the ways our bodies and overall appearance _____communicate to others.
A. Verbally
B. Nonverbally
C. Both
D. None
23: _____refer to how people create and use space and distance, as well as how they behave to protect and defend that space.
A. Masking
B. Proxemics
C. Neutralization
D. None
24: Regulative rules describe _____and with whom to talk about certain things; also dictate appropriateness.
A. When
B. How
C. Where
D. All of these
25: Gestures used to control turn-taking in conversations are called_____
A. Kinesics
B. Oculesics
C. Regulators
D. None
26: Communication that reveals how you feel about the_____ is known as relational layer.
A. Sender
B. Receiver
C. Both
D. None
27: Touches that are extremely intimate refer to sexual arousal.
A. True
B. False
28: Touch connected to cultural norms is called_____
A. Functional touch
B. Professional touch
C. Intimacy touch
D. Polite touch
29: Verbal communication involves_____
A. Only words
B. Only verbal fillers
C. Both
D. None
30: Paralanguage is a word used for_____
A. Hearing
B. Vocalics
C. Communication
D. Message
31: Content and relational layers of messages are needed to positively influence effective professional communication.
A. True
B. False
32: Vocal cues reveal emotions.
A. True
B. False
33: Touch behavior does not influence a person’s ability to understand a message.
A. True
B. False
34: A person feels constrained when someone is invading their personal space.
A. True
B. False
35: Intimate touches represent the social/polite function of haptics.
A. True
B. False
36: Which of the following is a zone of proxemics?
A. Individual
B. Public
C. Self-talk
D. Societal
37: An example of how our physical appearance impacts our communication message is ______.
A. Shaking hands with a customer
B. Nodding your head when listening
C. Wearing costume jewelry
D. Speaking loudly
38: Environmental influences on communication are ______.
A. Smell, temperature, furniture, and familiarity with surroundings
B. Smell, hand gestures, space, and illustrators
C. Furniture, illustrators, familiarity with surroundings, and temperature
D. Illustrators, space, smell, and touch
39: ______ is the general term for the study of human movement, gestures, and posture.
A. Haptics
B. Vocalics
C. Proxemics
D. Kinesics
40: According to research, approximately how much information in our everyday surroundings is taken in visually for an average sighted person?
A. 10%
B. 80%
C. 50%
D. 25%
41: If Susan is attempting to hide her feelings by not smiling about the news of her impending promotion, she is using what process of facial expression?
A. Deintensification
B. Masking
C. Neutralization
D. Intensification
42: An example of an adapter gesture is ______.
A. Head nods
B. Vocal expressions such as “uh huh”
C. Tapping a pencil on your desk during a meeting
D. Raising your hand to await a turn at speaking
43: Which of the following is NOT a code of nonverbal communication?
A. Proxemics
B. Regulative
C. Haptics
D. Oculesics
44: ______ rules describe when, how, where, and with whom to talk about certain things.
A. Interactive
B. Speech
C. Constitutive
D. Regulative
45: John notices that his new boss always makes eye contact, which shows she is listening to him. This is an example of a ______ rule.
A. Developed
B. Regulative
C. Socially constructed
D. Constitutive
46: “like”, “um”, and “you know” are all examples of _____.
A. Standard English
B. Slang and filler words
C. Effective communication
D. Clear enunciation
47: _______ is likely to lead to customer relationship breakdowns
A. Saying
B. Asking permissions and acknowledging contributions
C. Organizing and cleaning the work area regularly
D. Using pet phrases such as
E. Using a lot jargon
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Verbal and Nonverbal Communication MCQs
