Listening Professional Communication MCQs
Listening Professional Communication MCQs
These Listening Professional Communication multiple-choice questions and their answers will help you strengthen your grip on the subject of Listening Professional Communication. You can prepare for an upcoming exam or job interview with these 40+ Listening Professional Communication MCQs.
So scroll down and start answering.
1: _____is characterized by direct, concise, error-free communication that is used to negotiate and accomplish a goal.
A. Active listener
B. Critical listener
C. Action oriented listener
D. Empathic listener
2: One who is fully engaged in the role of listener, making sense of the message and then verifying the accuracy of sense making is called_____
A. Active listener
B. Critical listener
C. Action oriented listener
D. Empathic listener
3: Any assumption we make or attitude we have about a person, an issue, or a topic before we have heard all the facts refers to_____
A. Masking
B. Neutralization
C. Bias
D. All of these
4: _____is characterized by an interest in intellectual challenge, complex information, and a desire to evaluate information carefully before forming judgments and opinions.
A. Active listener
B. Critical listener
C. Action oriented listener
D. Content oriented listener
5: Listening exemplified by the speaking role shifting from one person to another with some degree of frequency is called_____
A. Critical listening
B. Empathic listening
C. Conversational listening
D. Active listening
6: _____requires the listener to evaluate the information being sent.
A. Critical listening
B. Empathic listening
C. Conversational listening
D. Active listening
7: The ability to pay full attention to another person, void of critique, and to express sensitivity to the sender’s nonverbal behavior is called_____
A. Critical listening
B. Empathic listening
C. Conversational listening
D. Active listening
8: The logical assessment of the value of the message is called_____
A. Receiving
B. Sending
C. Interpreting
D. Evaluating
9: Your physical ability to detect sounds is called hearing.
A. True
B. False
10: The ‘R’ in HURIER model refers to_____
A. Remembering
B. Responding
C. Reciprocating
D. Both a and b
11: Listening that allows you to focus on the content of the message in order to acquire knowledge is called_____
A. Active listening
B. Formal listening
C. Informational listening
D. Critical listening
12: Making sense of verbal and nonverbal codes to assign meaning to the information received is called_____
A. Listening
B. Interpreting
C. Evaluating
D. None of these
13: Jargon is the terminology or language of a given field or profession.
A. True
B. False
14: Receiving verbal and nonverbal messages and then determining meaning from those message is called_____
A. Listening
B. Interpreting
C. Evaluating
D. None of these
15: Receiving too much information at once, making it difficult to stay focused on the primary message being communicated is called_____
A. Message
B. Message overload
C. Interpreting
D. Evaluating
16: Paraphrase means expanding what is communicated to clarify meaning and check understanding.
A. True
B. False
17: One who simply receives a message without giving feedback or verifying understanding of the message is called_____
A. Active listener
B. Passive listener
C. Critical listener
D. People oriented listener
18: _____ is characterized by demonstrating concern for others’ emotions and interests, finding common ground, and responding to the emotional states of human behavior
A. Active listener
B. Passive listener
C. Critical listener
D. People oriented listener
19: Listening that takes place in situations where a clear role of speaking and listening functions is prescribed is called_____
A. Active listening
B. Formal listening
C. Informational listening
D. Presentational listening
20: Requests made to learn information or clarify understanding refer to_____
A. Messages
B. Questions
C. Answers
D. None of these
21: The fear of misinterpreting, inadequately processing, and/or not being able to adjust psychologically to messages sent by others is called_____
A. Receiver apprehension
B. Context-based communication apprehension
C. Situational communication apprehension
D. Trait communication apprehension
22: Listening technique characterized by observing and interpreting verbal and nonverbal cues in order to summarize and restate back to the speaker to clarify content and meaning is called_____
A. Understanding
B. Reflection
C. Responding
D. None of these
23: Recalling the message so that it can be acted on is called
A. Listening
B. Remembering
C. Responding
D. Understanding
24: Responding is giving some form of a response to the message_____
A. Verbally
B. Nonverbally
C. Both
D. None
25: _____is characterized by an awareness of or desire to be in control of the time constraints of interactions.
A. Active listener
B. Passive listener
C. Time oriented listener
D. People oriented listener
26: The process of comprehending the literal meaning of the message is called_____
A. Listening
B. Remembering
C. Responding
D. Understanding
27: Better listeners are promoted more often than those with less developed listening abilities.
A. True
B. False
28: Active listening is a type of listening.
A. True
B. False
29: Reflective listening focuses on the amount of time it takes to communicate the message.
A. True
B. False
30: Listening requires concentration on verbal and nonverbal messages to assign meaning.
A. True
B. False
31: The average person remembers between 25% and 50% of what he or she hears.
A. True
B. False
32: Which of the following is considered an external noise that distracts us from effective listening?
A. Self-talk that is focused on personal matters during a meeting
B. People walking by conference room windows during a meeting
C. Hunger pains after skipping lunch before a meeting
D. Trying to remember if you left the stove on at home
33: Which of the following is considered an internal noise that distracts us from effective listening?
A. A coworker tapping a pencil continuously during a discussion about a team report
B. E-mail inbox
C. Text messages during a meeting
D. Being hungry because you missed lunch
34: ______ occurs when a speaker includes too many details in a message, making it difficult for the listener to comprehend.
A. Jargon
B. Message overload
C. Bias
D. Unnecessary complication
35: Technical words used by specialized groups that can be barriers to listening are known as ______.
A. Advanced vocabulary
B. Jargon
C. Assumptions
D. Passive
36: An important tool used by the active listener is ______.
A. Questioning
B. E-mail
C. Assumptions
D. Bias
37: A type of listening that occurs when you focus on the content of the message in order to acquire knowledge is known as ______.
A. Passive
B. Empathetic
C. Informational
D. Critical
38: A type of listening that requires you to evaluate information being shared is ______.
A. Passive
B. Empathetic
C. Informational
D. Critical
39: Listening to understand the speaker’s point of view without judgment is known as using which type of listening?
A. Empathetic
B. Critical
C. Passive
D. Informational
40: A style of listening according to Barker and Watson (2000) where listeners are interested in intellectual challenges and complex information is ______.
A. People-oriented listening
B. Content-oriented listening
C. Time-oriented listening
D. Action-oriented listening
41: A six-step model for improving listening skills is known by the acronym ______.
A. SMARTS
B. LISTEN
C. COPING
D. HURIER
List of Listening Professional...
Available in:
Listening Professional Communication MCQs
