Communication MCQs
Communication MCQs
These Communication multiple-choice questions and their answers will help you strengthen your grip on the subject of Communication. You can prepare for an upcoming exam or job interview with these Communication MCQs.
So scroll down and start answering.
1: The capacity of an organizational unit to learn is called:
A. Active Listening
B. Absorptive Capacity
C. Apparent Listening
D. Appreciation Listening
2: A way of listening that is empathetic, nonjudgmental, and engaged is called
A. Active Listening
B. Critical Listening
C. Apparent Listening
D. Appreciation Listening
3: A centralized network architecture is built around a _____server that handles all the major processing.
A. Single
B. Two
C. Five
D. Three
4: The channel is a medium that does not transmit the message.
A. True
B. False
5: The sharing or exchanging of information is known as?
A. Communication
B. concealment.
C. with holding
D. transmission
6: Communication apprehension: an ordinary anxiety toward anticipated communication with others.
A. true
B. false
7: A pattern of interaction that determines who communicates with whom is known as ?
A. Communication Network
B. Communication apprehension
C. Cross-Cultural Communication
D. Communication Apprehension (CA)
8: An exchange of information between individuals or organizations belonging to different cultural groups.is know as?
A. Communication Network
B. Communication apprehension
C. Cross-Cultural Communication
D. Communication Apprehension (CA)
9: Cyberslacking is not using the internet for personal reasons during working hours.
A. true
B. false
10: Networks in which members of the organization can communicate with anyone is known as ?
A. Communication Network
B. Decentralized Networks
C. Cross-Cultural Communication
D. Communication Apprehension (CA)
11: Decoding is according to the Shannon-Weaver model of ________, decoding occurs after encoding, allowing the receiver to translate and understand a message.
A. communication
B. come down
C. catch
D. brainstorm
12: Communication that follows the chain of command from the C-suite executives down to employees at the operating level is known as ?
A. Downward Communication
B. External communication
C. Horizontal communication
D. encoding communication
13: According to the _____of communication, the encoder transforms the message into a signal, which is transmitted to the receiver.
A. Shannon-Weaver model
B. BIOS modal
C. ASUS modal
14: Communication that flows between employees inside the organization and with a variety of people outside the organization. Is known as ?
A. Downward Communication
B. External communication
C. Horizontal communication
D. encoding communication
15: Occurs laterally across an organization’s hierarchy is known as?
A. Downward Communication
B. External communication
C. Horizontal communication
D. encoding communication
16: Jargon is the language, especially the vocabulary, peculiar to a particular trade, profession, or group.?
A. true
B. false
17: organiledge Management is a disorder process of organization-wide coordination in pursuit of major organizational goals.?
A. true
B. false
18: Knowledge transfer is when individual units gain knowledge from other units to enhance innovation and performance.?
A. true
B. false
19: A system of online etiquette, particularly over email is known as?
A. Netiquette
B. netilmicin
C. both a and b
D. none of these
20: Any communication barrier that may affect how a person interprets a message is known as ?
A. noise
B. serenity
C. quite
D. none of these
21: In the workplace context, one-way communication is when a manager sends a message and it is received by employees; employees do not question or share feedback with the manager is known as ?
A. Downward Communication
B. one way communication
C. Horizontal communication
D. encoding communication
22: The process through which people transmit meaning to other individuals through messages in the context of a formal organization is known as?
A. verbal communication
B. organizational communication
C. Horizontal communication
D. encoding communication
23: Public relation is found in ______“A strategic communication process that builds mutually beneficial relationships between organizations and their publics” (Public Relations Society of America, n.d.).
A. 1974
B. 1947
C. 1948
D. 1998
24: Is the receiver of a transmitted message in the Shannon-Weaver model of communication?
A. true
B. false
25: The source of message transmission in the Shannon-Weaver model of communication is known ?
A. sender
B. receiver
C. both a and b
D. none of these
26: Describes the two-way communication process by defining the steps of sender, encoding, channel, decoding, and receiver.is known as?
A. Shannon-Weaver Model of Communication
B. verbal communication
C. nonverbal communication
D. none of these
27: Social networking is the Websites and applications that enable interaction and increase socialization?
A. true
B. false
28: Trigger words are Phrases and words that result in individual communication breakdowns.
A. true
B. false
29: In the workplace context, two-way communication is when a manager sends a message to employees and allows for questions to be asked and feedback to be shared is known as?
A. Two-Way Communication
B. one-Way Communication
C. four-Way Communication
D. five-Way Communication
30: Communication that begins at the lowest levels of an organizational hierarchy (such as the entry level) and travels up the hierarchy is known as ?
A. Two-Way Communication
B. one-Way Communication
C. upward communication
D. verbal communication
31: Absorptive capacity is the capacity of an individual unit to learn?
A. true
B. false
32: Active Listening way of listening that is ______nonjudgmental, and engaged.
A. indifferent .
B. unfeeling
C. empathetic
D. none of these
33: Which of the following is used for centralized network databases?
A. raid 2
B. raid 3
C. raid 1
D. raid 5
34: The channel is a medium that transmits the message.?
A. true
B. false
35: The channel is a medium that transmits the message.?
A. true
B. false
36: The communication not sharing or exchanging of information.
A. true
B. false
37: Communication Apprehension: an _______ anxiety toward anticipated communication with others. ?
A. individual
B. organisational
C. both a and b
D. none of these
38: A Communication Network is a pattern of_____ that determines who communicates with whom.
A. interaction
B. organisation
C. both a and b
D. none of these
39: An exchange of information between individuals or organizations belonging to different cultural groups is known as?
A. Cross-Cultural Communication
B. individual communication
C. nonverbal communication
D. none of these
40: Decentralization Networks in which members of the organization can communicate with anyone?
A. true
B. false
41: Many companies combat ______ by blocking the usage of certain websites on employees’ computers.
A. jargon
B. cyberslacking
C. netiquette
D. knowledge transfer
42: An example of ______ is a CEO started off a meeting by saying, “We are a better company than this.”
A. two-way communication
B. jargon
C. a trigger phrase
D. a feedback loop
43: During face-to-face communication, the manager takes notice of ______ to see if the message was received by looking at visual body cues and facial expressions of his team.
A. nonverbal communication
B. videoconferencing
C. cyberslacking
D. cross-cultural communication
44: Managers spend an estimated ______ of their time communicating with others both face-to-face and through written correspondence.
A. 80%
B. 50%
C. 25%
D. 40%
45: Steve has good ______ and tries to keep his emails to a minimum, and always starts off every email with a proper greeting and does not use shorthand text or emoji’s.
A. jargon
B. netiquette
C. trigger phrases
D. two-way communication
46: Which of the following performance methods include ratings from management, peers, and customers?
A. full-circle feedback
B. 360-degree feedback
C. round-robin feedback
D. 180-degree feedback
47: Human resource management responsibilities fall into ______ categories.
A. one
B. two
C. three
D. four
48: Kirkpatrick’s process for developing a training program has ______ steps.
A. four
B. six
C. eight
D. ten
49: ______ is a method of ongoing communication to provide essential feedback on how well an employee has met department and organizational goals.
A. Performance management
B. GPA scoring
C. IQ testing
D. Social engagement
50: Although potential bias can occur, ______is the most common way to examine a potential employee.
A. an IQ test
B. the SAT
C. an interview
D. an employment test
51: Achieving organizational goals through the use of employees is known as ______.
A. employee resourcing
B. social goal setting
C. organizational structure
D. human resource management
52: ______ is a systematic approach to learning and development.
A. Talent consulting
B. Performance management
C. Training
D. Employee feedback
53: A pattern of planned human resource deployments and activities is known as ______ human resource management.
A. strategic
B. tactical
C. complete
D. incremental
54: Companies engage in ______ to identify the pool of potential employees.
A. human capital strategies
B. cold-calling
C. marketing
D. recruitment
55: Human resource management aligns knowledge, skills, and ______ with the organization’s needs.
A. abilities
B. experience
C. creativity
D. salaries
56: Strategic human resource management can be broken down into ______ categories.
A. short-term and long-term
B. complex and simple
C. hard and soft
D. high and low
57: Which phrase refers to the economic value of an employee’s knowledge, skills, and abilities?
A. human revenue
B. social asset
C. employee value
D. human capital
58: ______ is the human resource management term for payment and rewards given to employees for efforts on the job.
A. Total award
B. Compensation
C. Liquidity
D. Recompense
59: Attracting, selecting, and retaining individuals to meet company goals is better known as ______.
A. staffing
B. direct reporting
C. compensation
D. employee relations
60: In a ______, Lee, a production employee, can only send communication to her manager, who then sends it on to the proper channel.
A. Feedback loop
B. Decentralized network
C. Centralized network
D. Boundary spanner
61: A message that is filled with many grammatical errors and misspellings is a communication barrier that can impact how a receiver ______ a message.
A. Decodes
B. Channels
C. Encodes
D. Sends
62: Select the example below that best highlights upward communication.
A. Beth in Human Resources sends an email with new holiday hours to all employees.
B. An employee sees a problem on the line and immediately notifies the supervisor.
C. A supervisor posts a sign in a breakroom that highlights new procedures.
D. Only managers of employees can report issues or suggestions.
63: Managers spend an estimated ______ of their time communicating with others both face-to-face and through written correspondence.
A. 80%
B. 50%
C. 25%
D. 40%
64: The CEO uses a ______ style by sending an email message to his front-line employees, who then emailed a version of this message to their operating employees.
A. Downward communication
B. Upward communication
C. Horizontal communication
65: A good communication tool is known as ______, which allows questions to be asked enabling the sender to confirm the message made sense to the audience.
A. One-way communication
B. Two-way communication
C. Cross-cultural communication
D. Downward communication
66: Steve has good ______ and tries to keep his emails to a minimum, and always starts off every email with a proper greeting and does not use shorthand text or emoji’s.
A. Jargon
B. Netiquette
C. Trigger phrases
D. Two-way communication
67: Jake uses ______ and always nods while someone is telling him something, and then takes time to repeat back to them what he heard.
A. Cross-cultural communication
B. Trigger words
C. One-way communication
D. Active listening
68: Jane, a training manager was meeting with new hires. Throughout her discussion she used a lot of ______ and told them they would be taking a lot of eLearning, CBT training and ILTs. The employees were not sure what Jane meant.
A. Jargon
B. Trigger words
C. Netiquette
D. Knowledge transfer
69: An example of ______ is a CEO started off a meeting by saying, “We are a better company than this.”
A. Two-way communication
B. Jargon
C. A trigger phrase
D. A feedback loop
70: During face-to-face communication, the manager takes notice of ______ to see if the message was received by looking at visual body cues and facial expressions of his team.
A. Nonverbal communication
B. Videoconferencing
C. Cyberslacking
D. Cross-cultural communication
71: Select the question below that is open-ended.
A. What time are you leaving?
B. How many employees called in sick today?
C. Why do you think so many employees asked off for the same day?
D. How many employees were late today?
72: Mary held a meeting via an online meeting tool on her computer. Mary started the meeting and then asked if others on the call could hear her. They responded that they could not understand her because her audio was cutting in and out. This is an example of ______.
A. Knowledge transfer
B. Jargon
C. Cross-cultural communication
D. A feedback loop
73: Sally wants to be a manager, but because of her ______, or fear of communication, she only applies for jobs that do not require a lot of interaction.
A. Downward communication
B. Organizational communication
C. Communication apprehension
D. Cross-cultural communication
74: Concentrating on the true meaning of what others are saying is known as___________.
A. Channel richness
B. Cluster chain
C. Active listening
D. Barriers to communication
75: Barriers to communication means obstacles that interrupt the flow of conveying and receiving messages.
A. True
B. False
76: The degree to which a channel allows us to easily communicate and understand information sent between people and organizations is called:
A. Channel richness
B. Cluster chain
C. Active listening
D. Barriers to communication
77: ___________ consists of a group of people who broadcast information only within their group.
A. Channel richness
B. Cluster chain
C. Active listening
D. Barriers to communication
78: The act of transmitting information, thoughts, and processes through various channels is known as___________.
A. Channel richness
B. Cluster chain
C. Active listening
D. Communication
79: Downward communication means sending messages from the upper levels of the organizational hierarchy to the lower levels.
A. Downward communication
B. Emotions
C. Ethnocentrism
D. Filtering
80: Electronic communication is the transmission of messages through.
A. Email
B. Videoconferencing
C. Fax
D. All of these
81: Emotions are intense feelings directed at a specific object or person.
A. True
B. False
82: The tendency to believe your culture or ethnicity is superior to everyone else’s is called __________.
A. Filtering
B. Formal networks
C. Ethnocentrism
D. Grapevine
83: A deliberate distortion of information by somebody who first screens a message from a sender and manipulates it before sending it on to a receiver is known:
A. Gossip chains
B. Filtering
C. Grapevine
D. Formal networks
84: _________ transmit the messages established and approved by the organizational hierarchy.
A. Gossip chains
B. Filtering
C. Grapevine
D. Formal networks
85: ______________ in which one individual creates and spreads untrue or inaccurate information to others through the organization.
A. Communication networks
B. Formal networks
C. Grapevine
D. High-context cultures
86: The unofficial line of communication between individuals or groups is known as____________.
A. Grapevine
B. High-context cultures
C. Informal networks
D. Information overload
87: ___________ is the most messages are conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place.
A. Grapevine
B. High-context cultures
C. Informal networks
D. Information overload
88: Which network handles the unofficial sharing of information between employees and across company divisions ?
A. Informal networks
B. Information overload
C. Oral communication
D. Lateral communication
89: Information overload means exposure to overwhelming amounts of information.
A. True
B. False
90: Lateral communication sends messages between and among similar hierarchical levels across organizations.
A. True
B. False
91: _____________ is dependent on explicit messages conveyed through the spoken or written word.
A. Low-context cultures
B. Nonverbal communication
C. Oral communication
D. Processing
92: The transmission of wordless cues between people is known as ___________.
A. Low-context cultures
B. Nonverbal communication
C. Oral communication
D. Processing
93: Oral communication is the exchange of information, ideas, and processes non-verbally, either one-on-one or as a group.
A. True
B. False
94: Actively understanding what is being said as well as making an effort to empathize with the speaker’s feelings and thoughts and the situation at hand is called:
A. Low-context cultures
B. Nonverbal communication
C. Oral communication
D. Processing
95: Responding is the way active listeners provide feedback to the speaker.
A. True
B. False
96: Paying attention to the signals sent from the speaker is known as ____________.
A. Written communication
B. Upward communication
C. Sensing
D. None of these
97: ___________ sends messages from the lower levels of the organizational hierarchy to the higher levels.
A. Written communication
B. Upward communication
C. Sensing
D. None of these
98: Written communication makes use of the written word in the form of reports, memos, and letters to communicate messages.
A. True
B. False
99: Communication can be conveyed through which four senses?
A. Visual, haptic, taste, and auditory
B. Tactile, gustatory, visual, and haptic
C. Olfactory, gustatory, haptic, and auditory
D. Visual, olfactory, auditory, and tactile
100: When anthropologists say that a symbol is conventional, what do they mean by this statement?
A. Symbols are only meaningful because people agree that they share a meaning.
B. Most humans in the world will understand a symbol as having a similar meaning.
C. The use of symbols is traditional for many groups of humans.
D. That anthropologists have developed certain conventions for interpreting symbols.
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