Demand Management And Customer Service MCQs
Demand Management And Customer Service MCQs
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1: In Bullwhip effect the result of a change in consumer demand that causes a company in a supply chain in close proximity to the consumer
A. True
B. False
2: ______ is the process of gathering information from within and outside of the organization to forecast the demand for a product
A. Collaborative forecasting
B. Customer profitability analysis
C. Customer-focused supply chain management
D. None of these
3: CPFR is stands for
A. Collaborative Professional and Financial Regulation
B. Collaborative Personal Financial Representative
C. Collaborative planning, forecasting, and replenishment
D. All of these
4: Customer-focused supply chain management (CFSCM) ply chain member is _______ , requiring collaborative relationships throughout the supply chain
A. Linked to the customer
B. Linked to the employ
C. Linked to the Ceo team
D. Linked to the Managers
5: Customer profitability analysis determines the profitability of those segments or individual customers?
A. True
B. False
6: The ability of companies to deliver products to customers without loss or damage is known as
A. Delivery safety
B. Demand forecasting
C. Demand planning
D. None of these
7: Choose the correct answer about Demand forecasting.
A. The process of estimating the demand for a firm’s products in the future
B. The ability of companies to deliver products to customers without loss or damage
C. Both a & b
D. None of these
8: Define Demand planning.
A. The process of estimating the demand for a firm’s products in the future
B. The ability of companies to deliver products to customers without loss or damage
C. The process of accurately forecasting the demand for a company’s products and services well into the future to give the company
D. All statement incorrect
9: Exception management is the continuous monitoring of shortages or _____ in the quality of materials
A. Sudden changes
B. Slowly change
C. Change with time
D. All change possible
10: The deviations of actual demand from the forecast is known as
A. Delivery safety
B. Demand forecasting
C. Demand planning
D. Forecasting errors
11: Multichannel marketing systems is a systems that allow ______ and have them delivered in different ways
A. Customers to Buy products
B. Customers to purchase products
C. Customers to Soled products
D. Both a & b
12: Order cycle time consistency is a metric for reliable customer service.
A. True
B. False
13: _______ is the ability of a company to deliver the orders placed by customers fully and completely
A. Delivery safety
B. Demand forecasting
C. Demand planning
D. Order delivery completeness
14: The percentage of customer orders that can be fully and completely filled from items in stock is known as
A. Delivery safety
B. Order fill rate
C. Demand planning
D. Order delivery completeness
15: The result of an organization’s failure to meet customers’ expectations for service performance is known as
A. Delivery safety
B. Order fill rate
C. Service failure
D. Order delivery completeness
16: ______ is an effort by the organization to appease dissatisfied customers such as offering them refunds, credits, discounts, apologies, or free items or services
A. Delivery safety
B. Order fill rate
C. Service recovery
17: ______ is the process of estimating the demand for a firm’s products in the near future.
A. Demand forecasting
B. Demand planning
C. Collaborative forecasting
D. Demand management
18: The demand management process consists of demand forecasting, ______, and demand management.
A. Delivery safety
B. Demand planning
C. Customer profiling
D. Order delivery completeness
19: ______ is the process of gathering information from within and outside of the organization to forecast the demand for a product.
A. Demand forecasting
B. Demand planning
C. Collaborative forecasting
D. Demand management
20: The percentage of customer orders that can be fully and completely filled from items in stock is known as ______.
A. Order fill rate
B. Order delivery completeness
C. Delivery safety
D. Order cycle time
21: ______ is a factor of reliable customer service.
A. Order fill rate
B. Order delivery completeness
C. Delivery safety
D. Order cycle time
22: Which of the following functional area is not impacted by demand management activities?
A. Supply chain
B. Finance
C. Human resources
D. Accounting
23: ______ is continuous monitoring of shortages or sudden changes in the quality of materials.
A. Exception management
B. Demand planning
C. Collaborative forecasting
D. Demand management
24: The ability of companies to deliver products to customers without loss or damage is known as ______.
A. Order fill rate
B. Order delivery completeness
C. Delivery safety
D. Order cycle time
25: ______ is an effort by the organization to appease dissatisfied customers.
A. Forecasting error
B. Service failure
C. Service recovery
D. Order fill rate
26: The primary challenge of global demand management is ensuring that ______ are readily available when demand arises in many geographically dispersed locations.
A. Inventories
B. Orders
C. Supply chain operations
D. Products
27: The process of allocating revenue and costs to specific customer segments or individual customers in order to determine the profitability of those segments or individual customers is known as:
A. Customer profitability analysis
B. Customer focused supply chain management
C. Collaborative planning, forecasting, and replenishment
D. Demand planning
28: Which of the following is not one of the four supply chain dimensions of customer service?
A. Time
B. Dependability
C. Communication
D. Price
29: ______ is a management method in which every supply chain member is linked to the customer, requiring collaborative relationships throughout the supply chain.
A. Customer profitability analysis
B. Customer focused supply chain management
C. Collaborative planning, forecasting, and replenishment
D. Demand planning
30: Which of the following helps a firm provide greater convenience to their customers?
A. Delivery safety
B. Multichannel marketing systems
C. Customer service management
D. Customer relationship management
31: ______ is the result of an organization’s failure to meet customers’ expectations for service performance.
A. Forecasting error
B. Service failure
C. Service recovery
D. Customer dissatisfaction
32: The emt's responsibility during search-and-rescue operations is to _________.
A. Wait at the staging area until the patient is located
B. Incident commander
C. Dangerous law enforcement operations
D. Ensure that she is in a safe area, away from the scene.
33: Most operating systems are now distributed on ____.
A. CDs or DVDs
B. Back up network server media
C. After the operating system is installed
D. None of these
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Demand Management And Customer Service MCQs
