Managing For Quality MCQs
Managing For Quality MCQs
Answer these 40+ Managing For Quality MCQs and see how sharp is your knowledge of Managing For Quality. Scroll down and let's start!
1: Appraisal costs is the costs of measuring and inspecting products and services and the processes used to produce them
A. True
B. False
2: Appraisal costs is the costs of measuring and inspecting products and services and the processes used to produce them
A. True
B. False
3: The process of comparing the quality of your company’s products or services and its processes with those companies considered to be world leaders in quality are known as
A. Benchmarking
B. Black Belt
C. Cause-and-effect diagram
D. Check sheet
4: A professional who can explain Six Sigma philosophies and principles, including supporting is known as
A. Black Belt
B. Cause-and-effect diagram
C. Check sheet
D. None of these
5: Cause-and-effect diagram a quality management tool that can be used to _______ the root causes of problems in a process, also known as the fishbone diagram
A. Analyze and identify
B. Significant and identity
C. Important and versatile
D. None of these
6: Check sheet used to record and collect ______ that helps identify the frequency and timing of problem occurrences
A. Quality-related data
B. Critical-related data
C. Design-related data
D. All incorrect
7: Critical-to-quality (CTQ) is the specific, measurable characteristics of a product or service that _____ are necessary for their satisfaction
A. Salesman says
B. Customers say
C. Manager Says
D. ALL of these
8: The process of designing a product so that it can be transported easily through the supply chain is known as
A. Design for logistics
B. Design for supply chain
C. Design of experiments (DOE)
D. Electronic service quality (e-SQ)
9: The process of designing a product so that it matches up well with the capabilities of a firm’s supply chain members is Known as
A. Design for logistics
B. Design for supply chain
C. Design of experiments (DOE)
D. Electronic service quality (e-SQ)
10: _______ is the process of conducting design experiments and using their statistical results to identify a product’s optimum configuration or design
A. Design for logistics
B. Design for supply chain
C. Design of experiments (DOE)
D. Electronic service quality (e-SQ)
11: Electronic service quality the level of success or failure of companies that deliver services electronically
A. True
B. False
12: External failure costs is the costs that result from defects or quality problems after the product or service has been delivered _____
A. To the customer
B. To the Salesman
C. To the Employ
D. To the owner
13: Histogram helps to identify the pattern of _____ including its frequency and range
A. Data distribution
B. Beta Distribution
C. Binomial Distribution
D. ALL Correct
14: ______ IS a quality control technique used to determine whether products, processes, and services conform to quality by measuring, examining, and testing them against specified requirements
A. Inspection
B. Internal failure costs
C. International Organization for Standardization
D. None of these
15: The costs that result from defects or quality problems before the product or service is delivered to the customer.This is a best statement for
A. Inspection
B. Internal failure costs
C. International Organization for Standardization
D. None of these
16: ISO Created in _____ And based in _____?
A. 1946 & America
B. 1944 & Switzerland
C. 1947 & Switzerland
D. 1947 & England
17: Kaizen is a Japanese term for continuous improvement of the quality of a firm’s products, services, and processes
A. True
B. False
18: In Master Black Belt employees who have received the most statistical ______ and serve as in-house coaches to Black Belts and Green Belts, checking to see that Six Sigma efforts are applied consistently across an organization
A. Six Sigma training
B. Training
C. Both a & b
D. All of these
19: A graph that helps identify the relatively few, but most critical, causes of problems is known as
A. Bar chart.
B. Pie chart.
C. Histogram.
D. Pareto chart
20: A visual, circular representation of total quality management that illustrates the never-ending process of continuous improvement is known as
A. PDSA
B. Prevention costs
C. Both A & B
D. Process control chart
21: Prevention costs is the costs incurred to prevent _______ from occurring before manufacturing the product or delivering the service
A. Defects and errors
B. Malware
C. Both A & B
D. None of these
22: A graphic used to monitor outputs from a process to determine that the process is operating within established control limits.
A. Process control chart
B. Process flow chart
C. Quality circle
D. Project charter
23: A diagram that visually displays and analyzes the steps in a process is called
A. Process control chart
B. Process flow chart
C. Quality circle
D. Project charter
24: Project charter identifies the project’s objective, expected timeline, budget, scope, and the key personnel involved in the effort
A. True
B. False
25: Quality circle concept introduced by _____ in _____?
A. Kaoru Ishikawa & 1962
B. Kaoru Ishikawa & 1969
C. Jaowl & 1962
D. Neuton & 1962
26: A graph that shows the extent and direction of the relationship between two variables is known as
A. Scatter diagram
B. Histogram
C. Barchart diagram
D. None of these
27: A gap analysis model that uses surveys to determine the gaps
A. That exist between the services that the customers expected to receive and what they actually received is known as
B. Scatter diagram
C. Histogram
D. Barchart diagram
E. SERVQUAL
28: _____ used to reduce variation in a process through robust product design
A. Taguchi methods
B. Taguchi-loss function
C. Histogram
D. Barchart diagram
29: Taguchi-loss function created by Taguchi in the ______ tracks the financial loss to society as a result of poor-quality designs.
A. 1987s
B. 1981s
C. 1986s
D. 1980s
30: Third-party quality assurance service independent firms that manage supplier-related activities for other firms
A. True
B. False
31: The five steps of Six Sigma process are ______.
A. Define, measure, analyze, monitor, and control
B. Define, collect, analyze, improve, and control
C. Define, measure, analyze, improve, and control
D. Collect, measure, analyze, improve, and control
32: ______ cycle is a visual, circular representation of total quality management that illustrates the never-ending process of continuous improvement.
A. Plan, do, study, and act
B. Plan, measure, analyze, and act
C. Plan, do, analyze, and act
D. Plan, do, measure, and control
33: ______ is a fact-based, data-driven quality management method that seeks to improve the quality of products and services by identifying and removing the causes of defects (errors) and minimizing process variations.
A. Six Sigma
B. Lean process management
C. Quality control
D. Total quality management
34: ______ is a document identifying the project’s objective, expected timeline, budget, scope, and the key personnel involved in the effort.
A. Project design
B. Project scope
C. Project charter
D. Project requirements
35: ______ is a quality control technique used to determine whether products, processes, and services conform to quality by measuring, examining, and testing them against specified requirements.
A. Inspection
B. Quality management
C. Prevention
D. Appraisal
36: ______ is the process of designing a product so it can be transported easily through the supply chain.
A. Design for production
B. Procurement
C. Design for supply chain
D. Design for logistics
37: ______ is a graph used to monitor outputs from a process to determine that the process is operating within established control limits.
A. Pareto chart
B. Process control chart
C. Histogram
D. Scatter diagram
38: ______ requirements are specific, measurable characteristics of a product or service that customers say are necessary for their satisfaction.
A. Total quality management
B. Critical to quality
C. Quality control
D. Design
39: ______, a disciple of Shewhart, taught statistical quality control methods to engineers and suppliers of the U.S. military during World War II.
A. Joseph M. Juran
B. Armand V. Feigenbaum
C. W. Edwards Deming
D. Philip Crosby
40: ______ refers to the speed or ease of product repair.
A. Durability
B. Performance
C. Reliability
D. Serviceability
41: ______ is a Japanese term for total quality management.
A. Taguchi
B. Poka yoke
C. Ishikawa
D. Kaizen
42: The ______ model focuses on the five dimensions of customer expectations of service quality which are ranked in terms of their importance to customers.
A. RATER
B. GAP
C. TQM
D. E-SQ
43: ______ is a part of corporate social responsibility.
A. Procurement
B. Quality control
C. Sustainability
D. Design for supply chain
44: ______ is a graph that helps identify the relatively few, but most critical, causes of problems.
A. Pareto chart
B. Histogram
C. Scatter diagram
D. Process control chart
45: ______ refers to the costs resulting from defects or quality problems after the product or service has been delivered to the customer.
A. Prevention
B. External failure
C. Appraisal
D. Internal failure
46: _____ addresses how well a product or service performs the customer?s intended use.
A. Reliability
B. Performance
C. Maintainability
D. Functionality
47: ________ customers are employees receiving goods or services from within the same firm.
A. Primary.
B. Capital
C. Internal.
D. External
48: Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the __________.
A. Quality loss function.
B. Ishikawa diagram.
C. Process chart.
D. ISO 9000 quality cost calculator.
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