Six Sigma Quality Management MCQs
Six Sigma Quality Management MCQs
These Six Sigma Quality Management multiple-choice questions and their answers will help you strengthen your grip on the subject of Six Sigma Quality Management. You can prepare for an upcoming exam or job interview with these Six Sigma Quality Management MCQs.
So scroll down and start answering.
1: Baldrige Quality Award Signed into law on August 20, _______
A. 1981
B. 1987
C. 1980
D. 1988
2: Cause-and-Effect Diagrams are also called ______ .
A. Fishbone diagrams
B. Ishikawa diagrams
C. Both a & b
D. None of these
3: Check Sheets allow users to determine frequencies for specific problems.
A. True
B. False
4: CTQ stands for _____ .
A. Critical-to-Quality Characteristics
B. Customer Quality Characteristics
C. Charge of Quarters
D. None of these
5: DPMO. is a standard performance metric used in Six Sigma .
A. True
B. False
6: Deming’s Theory of Management is responsible for _____ that make organizations work; they must also be held responsible for the organization’s problems.
A. Creating the systems
B. Creating the SW
C. Creating the HD
D. Creating the tag
7: The Dmaic Improvement Cycle is an important element of Six Sigma. Consists of a sequence of five steps necessary to drive process improvements.
A. True
B. False
8: Fishbone Diagrams are used in _______ the causes of the problem.
A. Brainstorming
B. Flow Diagrams
C. Both a & b
D. None of these
9: Flow Diagrams are also called process ______ .
A. Maps
B. Flow diagrams
C. Both a & b
D. None of these
10: 4 Ms is the four groups of causes—Material, Machine, Methods, and Manpower—used in cause-and-effect diagrams .
A. True
B. False
11: ISO 9000 is a series of five international quality standards, adopted by ISO in ______ .
A. 1985
B. 1983
C. 1982
D. 1987
12: _______ is a family of international environmental management standards, adopted by ISO in 1997 .
A. ISO Standards
B. ISO 14000
C. ISO 9000
D. Both a & c
13: ISO Standards developed by the international organization for standardization in response to market demand, and are based on consensus among the member countries.
A. True
B. False
14: Lean Six Sigma is also known as Lean Six refers to the combination practice of lean with ______.
A. Six Sigma
B. Lean Six
C. Simple Sigma
D. None of these
15: Opportunities for a Defect to Occur refers to the ______ of defects that can occur per unit .
A. Minimum number
B. Average number
C. Maximum number
D. None of these
16: Pareto Charts chart showing the magnitudes of problems, from biggest to smallest .
A. True
B. False
17: Pareto Principle refers to Juran’s thinking that 20% of something is typically responsible for _______ of the results
A. 40%
B. 50%
C. 60%
D. 80%
18: Process Diagrams use rectangles representing process action elements and ovals representing wait periods .
A. True
B. False
19: Process Maps necessary first step when _______ any manufacturing or service process.
A. Evaluating
B. Implement
C. Processing
D. None of these
20: Revenue Management offers the right service to customers at the right time, for the right price.
A. True
B. False
21: Which of the correct statements about root cause analysis ?
A. Brainstorming the potential causes for a problem within the 4 Ms. Each branch on one of the four diagonals represents one potential cause
B. A quality philosophy that helps to achieve a firm’s strategic initiatives, while at the same time resolving trade-offs that can exist
C. Offering the right service to customers at the right time, for the right price. Also referred to as yield management
D. None of these
22: Six Sigma helps to achieve a firm’s strategic initiatives, while at the same time resolving trade-offs.
A. True
B. False
23: Offering the right service to customers at the right time, for the right price. Also referred to as yield management is known as _____ .
A. Yield Management
B. Acceptable Quality Level
C. Acceptance Sampling
D. None of these
24: At six standard deviations above the mean, a defect would occur about _______ times per million observations.
A. 3.4
B. 1000
C. 59
D. 10,000
25: “It’s all about reducing waste” best describes which term?
A. DPMO
B. Six Sigma
C. Lean
D. OFD
26: A U.S.quality award with the objective to stimulate firms to improve quality and productivity is specifically associated with which of the following?
A. Deming
B. Crosby
C. Juran
D. Baldrige
27: “The system of quality is prevention” is specifically associated with which of the following?
A. Deming
B. Crosby
C. Juran
D. Baldrige
28: “Adopt and institute leadership” is specifically associated with which of the following?
A. Deming
B. Crosby
C. Juran
D. Baldrige
29: “Drive out fear” is specifically associated with which of the following?
A. Deming
B. Crosby
C. Juran
D. Baldrige
30: The quality trilogy of quality planning, control, and improvement is specifically associated with which of the following?
A. Deming
B. Crosby
C. Juran
31: “The measure of quality is the price of nonconformance” is specifically associated with which of the following?
A. Deming
B. Crosby
C. Juran
D. Baldrige
32: To _______ qualityis to continue to monitor the process to ensure that performance levels are maintaine
A. Define
B. Measure
C. Analyze
D. Control
33: To _______ qualityis to prepare a data collection plan and use check sheets to organize the dat
A. Define
B. Measure
C. Analyze
D. Control
34: “Has a basic understanding of Six Sigma methodology” best describes a _______.
A. Yellow belt
B. Green belt
C. Black belt
D. Master black belt
35: The fours M’s—material, machine, methods, and manpower—are used in _______.
A. Check sheets
B. Pareto charts
C. Fishbone diagrams
D. Process diagrams
36: _______ allow users to determine the frequencies of specific problems.
A. Check sheets
B. Pareto charts
C. Fishbone diagrams
D. Process diagrams
37: _______ show the magnitude of problems from biggest to smallest.
A. Check sheets
B. Pareto charts
C. Fishbone diagrams
D. Process diagrams
38: Which tool uses symbols such as rectangles, diamonds, and arrows?
A. Check sheets
B. Pareto charts
C. Fishbone diagrams
D. Process diagrams
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Six Sigma Quality Management MCQs
