Managing Conflict and Negotiation MCQs

Managing Conflict and Negotiation MCQs

Answer these 30+ Managing Conflict and Negotiation MCQs and assess your grip on the subject of Managing Conflict and Negotiation.
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1: _____ is considered Abusive Supervision.

A.   Spreading rumors

B.   Taking credit for work done by followers

C.   Giving the silent treatment

D.   All of these

2: Affective Conflict is a conflict that engenders strong emotions such as_____

A.   Anger

B.   Disgust

C.   Humility

D.   Both a and b

3: Alternative Dispute Resolution refers to the methods to resolve conflict that both parties agree to with involving litigation.

A.   True

B.   False

4: Collective deviant behavior that creates a hostile working environment is known as_____

A.   Context Impact

B.   Ambient Impact

C.   Positive Impact

D.   None of these

5: In Arbitration, both parties in a disagreement agree in advance to accept a decision, and it is made by _____

A.   Both parties

B.   Biased third party

C.   Neutral third party

D.   All of these

6: Avoiding is a conflict resolution approach where a person is high on their own concerns and the concerns of others.

A.   True

B.   False

7: An alternative that negotiators will accept if the negotiation reaches an impasse and they can’t get their ideal outcome refers to Best Alternative to A Negotiated Agreement.

A.   True

B.   False

8: Compromising is a conflict resolution approach that reflects a _____ concern for the self and for others.

A.   Low

B.   Moderate

C.   High

D.   All of these

9: Conciliation is calling in_____ to attempt to resolve a conflict.

A.   First party

B.   Second party

C.   Third party

D.   No party

10: Conflict is the process that begins when one party perceives that _____ something that he or she cares about.

A.   The other has negatively affected

B.   The other is about to negatively affect

C.   Both

D.   None

11: Contingency Contracts are the contracts that bridge concerns about _____ events that are brought up during the negotiation, and they become part of the agreement.

A.   Past

B.   Present

C.   Future

D.   All of these

12: ______ is considered a part of Deviant Behaviour.

A.   Aggression

B.   Bullying

C.   Social undermining

D.   All of these

13: Direct Effects refers to when an employee is the target of a coworker’s _____ act.

A.   Courteous

B.   Deviant

C.   Dominating

D.   All of these

14: Dominating is a conflict resolution approach where a person is _____ with respect to their own concerns and low with respect to the concerns of others.

A.   High

B.   Low

C.   Moderate

D.   All of these

15: Expanding Pie means enlarging the pool of resources so that a negotiation can end in a _____ agreement where both sides feel that they got the best possible outcome.

A.   Win-win

B.   Win-lose

C.   Lose-lose

D.   All of these

16: When a leader intervenes to resolve a conflict it is called_____

A.   Interruption

B.   Facilitation

C.   Resolution

D.   Domination

17: Fixed Pie means when only a limited amount of goods are divided, and the goal is to get the ______ share.

A.   Largest

B.   Moderate

C.   Limited

D.   All of these

18: Indirect Effects means an employee being affected by learning of another coworker’s______

A.   Deviant behaviour

B.   Dominant behaviour

C.   Courteous behaviour

D.   All of these

19: Conflict resolution approach in which both parties confront the issue directly and discuss alternative courses of action is known as_____

A.   Negotiating

B.   Integrating

C.   Obliging

D.   All of these

20: When parties see the bargaining process as a zero-sum game, and they believe that an agreement cannot be reached that satisfies all concerns it is called Integrative Bargaining.

A.   True

B.   False

21: Labor Relations is the study and practice of managing _____ employment situations.

A.   Ionized

B.   Unionized

C.   Saturated

D.   Unsaturated

22: When a third-party, neutral person is called in to resolve a conflict it is called_____

A.   Facilitation

B.   Negotiation

C.   Mediation

D.   All of these

23: Negotiation is the discussion aimed at reaching an _____

A.   Argument

B.   Agreement

C.   Both a and b

D.   No end point

24: Obliging is a conflict resolution approach where a person's concern for themself is_____ and their concern for others is high.

A.   High

B.   Low

C.   Moderate

D.   Neutral

25: Ombudsperson is a person who hears grievances on _____ basis and attempts to resolve them.

A.   Formal

B.   Informal

C.   Courteous

D.   Both a and c

26: Peer Review is a panel of a grievant’s peers that hears the concern and attempts to resolve it.

A.   True

B.   False

27: Perspective Taking is the ability to see things from another person’s perspective that _____ with your own.

A.   Aligns

B.   Conflicts

C.   Both

D.   Has no effect

28: When people disagree on what course of action to pursue or the best way to operate, even after a decision has been made it is called_____

A.   Process Conflict

B.   Organizational Conflict

C.   Substantive Conflict

D.   Both a and b

29: Relationship Conflict refers to_____

A.   Personality clashes

B.   Differences in values

C.   Differences in beliefs

D.   Both a and b

30: Substantive Conflict occurs because people have different _____ on important issues in the organization that affect them.

A.   Personality clashes

B.   Experiences

C.   Opinions

D.   All of these

31: Task Conflict refers to disagreements about _____

A.   Resource allocation

B.   Policies

C.   Interpretation of data

D.   All of these

32: Toxic Workplaces are marked by_____

A.   Significant drama

B.   Infighting

C.   Where personal battles often harm productivity

D.   All of these

33: Workplace Aggression is defined as overt _____ behavior that harms others at work.

A.   Physical

B.   Non-physical

C.   Both

D.   None

34: An emergent phenomenon, “a social interaction through which one individual is attacked by one or more individuals almost on a daily basis and for periods of many months, bringing the person into an almost helpless position with potentially high risk of expulsion” refers to_____

A.   Workplace Aggression

B.   Workplace Bullying

C.   Workplace Incivility

D.   All of these

35: The characteristic of Workplace Incivility is _____

A.   Rudeness

B.   Discourteousness

C.   Displaying a lack of regard for others

D.   All of these