Trust, Conflict, and Negotiation MCQs
Trust, Conflict, and Negotiation MCQs
These Trust, Conflict, and Negotiation multiple-choice questions and their answers will help you strengthen your grip on the subject of Trust, Conflict, and Negotiation. You can prepare for an upcoming exam or job interview with these Trust, Conflict, and Negotiation MCQs.
So scroll down and start answering.
1: Factors that set the scene for potential dispute are known as ?
A. Antecedents of conflict
B. Arbitrator
C. BATNA
D. Conflict
2: Arbitrator is a neutral first party officially assigned to settle a dispute
A. True
B. False
3: BATNA is the best possible alternative to a _____agreement.
A. Inalienable
B. Negotiable
C. Incontestable
D. Indubitable
4: A clash between individuals or groups in relation to ________.
A. Different opinions
B. Thought processes
C. Perceptions
D. All of these
5: Conciliator is a neutral fifth party who is informally assigned to persuade opponents to communicate.
A. True
B. False
6: Distributive bargaining is the strategy that involves two parties trying to claim a “_____” of resources.
A. Fixed pie
B. Dysfunctional conflict
C. Functional conflict
D. Manifest conflict stage
7: Dysfunctional conflict is the dispute or disagreement that has positive effects on individuals or teams.
A. True
B. False
8: _______ is a constructive and healthy dispute between individuals or groups.
A. Functional conflict
B. Integrative bargaining
C. Integrative bargaining
D. None of these
9: Integrative bargaining is strategy that involves both parties negotiating a __________.
A. Win-win solution
B. Friendly solution
C. Positive solution
D. Respond favourably
10: Manifest conflict stage is the stage at which people engage in behaviors that ________a response.
A. Soothe
B. Provoke
C. Mollify
D. Prevent
11: Mediator is a neutral second party who attempts to assist parties in a negotiation to find a resolution or come to an agreement using rational arguments and persuasion
A. True
B. False
12: _________ is the process of reaching an agreement that both parties find acceptable.
A. Negotiation
B. Outcomes of conflict stage
C. Altercation
D. Battle
13: The stage that describes the consequences of the dispute is known as _______.
A. Outcomes of conflict stage
B. Perceived/felt conflict stage
C. Process conflict
D. Relationship conflict
14: _______ is the stage at which emotional differences are sensed and felt.
A. Outcomes of conflict stage
B. Perceived/felt conflict stage
C. Process conflict
D. Relationship conflict
15: ___ is the clash in viewpoints in relation to how to carry out work
A. Outcomes of conflict stage
B. Perceived/felt conflict stage
C. Process conflict
D. Relationship conflict
16: Relationship conflict is the clash in personalities between one or two individuals.
A. True
B. False
17: The clash between individuals in relation to ________
A. The direction
B. Content
C. Goal of a certain assignment
D. All of these
18: Trust is the dependence on the_________.
A. Integrity, ability
B. Honesty
C. Reliability of someone or something else.
D. All of these
19: ZOPA is the zone of possible agreement, the area where one side in a negotiation may find common ground.
A. True
B. False
20: Which of the following describes conflict?
A. It is a clash between individuals or groups because of different opinions, thought processes, and perceptions.
B. Agreements generally cause stress and discomfort.
C. Conflict is bad because it causes stress.
D. Conflict only has a positive effect on an organization.
21: Which of the following describes functional conflict?
A. It can only be effective if a manager is involved.
B. It is constructive and can help improve work performance, redefine company goals, and encourage people to communicate better.
C. Individuals from opposing sides are genuinely disinterested in finding a resolution to the problem and unwilling to listen to each other.
D. It prevents individuals from expressing their opinions that increase critical thinking and helps to generate new ideas and solutions.
22: Which of the following describes the effect dysfunctional conflict has on an organization?
A. A constructive and healthy dispute between individuals or groups
B. Higher absenteeism, turnover, and a substantial drop in work performance
C. More critical thinking, which helps to generate new ideas and solutions
D. An unwillingness to listen to each other
23: Which of the following refers to the type of conflict that leads to a clash between individuals about the direction, content, or goals of a work assignment?
A. Relationship conflict
B. Task conflict
C. Process conflict
D. Dysfunctional conflict
24: Which of the following is a characteristic of relationship conflict?
A. Managing relationship conflicts can save time and money.
B. It can be useful in resolving disputes if the parties are unwilling to communicate in a constructive and effective way.
C. Overall, it is considered the most destructive and harmful to organizations because it can give rise to hostility, mistrust, fear, and negativity.
D. It results from clashes in viewpoints about how to carry out work.
25: What are the four stages of the conflict process?
A. Functional, dysfunctional, relationship, and task
B. Antecedents, perceived/felt, manifest, and outcomes
C. Relationship, task, process, and functional
D. Forming, storming, norming, and performing
26: Which of the following is an antecedent to conflict?
A. Increased communication
B. Compatible personalities and agreement in value systems
C. The consequences of a dispute
D. The tendency of a team member to arrive late clashing with the rest of the team’s value of timeliness
27: Of the five conflict management strategies, which of the following describes the accommodation strategy?
A. A joint effort by all parties to find a solution beneficial to everyone
B. An attempt to suppress a conflict and pretend it doesn’t exist
C. A situation in which each party concedes something of value
D. An attempt to adjust one’s views to play down differences between parties
28: Of the five conflict management strategies, which of the following describes the collaboration strategy?
A. An attempt to gain victory through force, skill, or domination
B. An attempt to adjust one’s views to play down differences between parties
C. A joint effort by all parties to find a solution beneficial to everyone
D. An attempt to suppress a conflict and pretend it doesn’t exist
29: Of the five conflict management strategies, which of the following describes the competition strategy?
A. An attempt to suppress a conflict and pretend it doesn’t exist
B. A joint effort by all parties to find a solution beneficial to everyone
C. A situation in which each party concedes something of value
D. An attempt to gain victory through force, skill, or domination
30: Which type of trust exists when people possess personality traits that encourage them to put their faith in others?
A. Disposition-based
B. Affect-based
C. Cognition-based
D. Functionally based
31: Which type of trust exists when people rely on factual information, such as someone’s past experience and track record, as a basis for trust?
A. Disposition-based
B. Affect-based
C. Cognition-based
D. Functionally based
32: Which type of trust exists when people put their faith in others based on feelings and emotions?
A. Disposition-based
B. Affect-based
C. Cognition-based
D. Functionally based
33: Which of the following bargaining approaches focuses on the facts and is uninfluenced by emotion?
A. Separate the people from the problem.
B. Focus on interests, not positions.
C. Insist on some fair standard.
D. Generate a list of a variety of possibilities.
34: Which of the following describes a best alternative to a negotiable agreement (BATNA)?
A. The area where two sides in a negotiation may find common ground
B. The best outcome you could achieve if the negotiation fails and you must follow another course of action
C. A formalized agreement
D. An alternative that requires distributive bargaining
35: The process of reaching an agreement whereby both parties find acceptance is called ______.
A. Arbitration
B. Negotiation
C. Conciliation
D. Distributive bargaining
36: According to our text, a(n) ______ is a neutral third party who attempts to assist parties in a negotiation to find a resolution or come to an agreement using rational arguments and persuasion.
A. Mediator
B. Arbitrator
C. Conciliator
D. Distributive bargainer
37: The area where two sides in a negotiation may find common ground is called ______.
A. BATNA
B. Compromise
C. ZOPA
D. Distributive bargain
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Trust, Conflict, and Negotiation MCQs
